Markets Support Analyst Charlotte, North Carolina **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies. Responsible for managing the trade-capture workflow for the US Mortgage and Municipal Trading Desk, with a focus on Municipal Bonds, Mortgage Index derivatives, and related hedge products. Trade Control responsibilities include, but are not limited to, performing initial review of trade bookings; working with trading and sales to resolve discrepancies and ensuring proper flow into the system of record; facilitating monthly life cycle credit events and scheduled trade compressions; Perform reconciliation of trade positions and tasks associated with end-of-day controls. In addition, the role requires all trade issues to be monitored, escalated as necessary, and resolved in a timely and efficient manner. As a result, the role is an escalation point for the various Operations Teams, and external clients on transaction related issues. Cross training with team members supporting other products will be required for coverage purposes. **Line of Business Job Description:** The Fixed Income, Currency and Commodities (FICC) & Derivative Core Operations (FDCO) team perform end to end trade control, confirmation and settlements delivers control functions for the Global Mortgage Trading Desk and Sales Desk across the Global Mortgage Business, serving as a primary support partner for functions such as; Trade Validation, Trade Reconciliation, Processing of the lifecycle events and Regulatory reporting exception monitoring processes across FICC businesses and provides utility OTC derivative confirmation and settlement services for non FICC businesses. **Responsibilities:** + Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms + Ensures transactions are completed in an accurate and timely manner + Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management + Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs + Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks + Performs tasks accurately during high volume periods in a team environment + Identifies and flags potential risks in a timely manner **Required Qualifications:** + Solid understanding of basic financial concepts such as time value of money, interest rate, mark-to-market + Excellent Excel reporting-related skills + Detail-oriented to operation trade flow, data entry, and data reconciliation + Ability to liaise across multiple functional teams to resolve issues + Ability to operate autonomously without direct supervision + Ability to quickly analyze and make decisions in the event of a problem + Ability to quickly grasp new industry practices and create/document new processes + Strong organizational skills and ability to effectively prioritize multiple tasks **Desired Qualifications** : + 1 - 3 years of experience in the trade support and middle office space + Knowledge of financial processing systems + Understanding of the “Best Practices” and back-to-front product flow to manage Operational Risk + Relevant industry product knowledge + Proactive thought leadership to identify and deliver process improvements and efficiencies + Knowledge of industry regulatory frameworks such as Volcker Reporting and DTCC Real-Time Reporting **Skills** : + Collaboration + Customer and Client Focus + Oral Communications + Prioritization + Active Listening + Adaptability + Business Acumen + Client Management + Data Collection and Entry **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.