Who are we looking for

An experienced leader for our Operations Excellence group, responsible for managing client onboarding lifecycle events to deliver value for our business, customers and end users. You will possess extensive knowledge and experience in Financial or Asset Services in addition to Capital Markets products. You will report to the NA Product Manager and work closely with the Market Operations’ business teams, Technology, Business Risk Management and Compliance. Your ability to take initiative, exercise independent thinking, juggle multiple tasks, set priorities, and meet aggressive deadlines will be key in this fast-paced environment. Your strong interpersonal and organizational skills, and interest in working in a professional and team-oriented environment, will contribute to your success.

Why this role is important to us

The team you will be joining is a part of State Street Markets. When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to State Street Markets business unit. As our investment research and trading arm, SSGM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

The Markets Operations Excellence team is seeking a Vice President role with strong product development, product life cycle management, process re-engineering and business analysis skills for the development and support of services and product offerings within the account /portfolio onboarding data and life cycle management area. This qualified individual will develop and deliver products, business solutions, and strategies aligned with our Markets onboarding and data integrations with downstream consumers. The client onboarding lifecycle involves 1) New account /portfolio onboarding 2) Managing portfolio life cycle events and 3) Static data maintenance. This role will focus on driving front, middle, and back-office service innovations that support and streamline end-to-end integration, servicing, and interoperability for our Markets clients.

In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As Markets and Financing Operations Product Owner you will be responsible for

Product Manager for assigned projects, including scope management, delivery timelines and risks/ issues/ dependencies management

Collaborate closely with cross-functional teams, including technology, client success, risk and operations, to ensure a unified approach to product delivery

Creation of business process flows and defining the business problem, solution design using various tools such as Visio, ARIS etc.

Review end-to-end process for efficiency opportunities to reduce manual touchpoints, avoid bottlenecks, and enhance controls, providing streamlined solution

Gather, analyze, and document business requirements, engaging with stakeholders to validate needs

Identify and benchmark KPIs and KRIs before and after milestone deliverables

Actively manage the definition and delivery of target dates of project milestones so that deadlines are understood, met and projects remain on target

Coordinate cross-project activities working with multiple stakeholder groups

Identify, report and escalate issues, risks and challenges. Manage and mitigate delays with project team and stakeholders. Drive issues and risks resolution, decision-making on a path to green

Liaise between internal workstreams and stakeholder groups to drive consensus on project plans, status, and issues/ risk tracking

Oversee User Acceptance Testing (UAT) to validate that product features meet business requirements and ensure successful releases

Support special initiatives, including market product research and strategic projects, contributing to long-term product growth

Demonstrate the ability to lead teams without direct management authority, influencing outcomes through collaboration and vision

Reference Data product experience with portfolio, entity and other reference data using workflow tools, configuration, business rules for event driven processes

Possess strong knowledge of front-to-back investment management/ investment services processes and various asset classes

Communicate project and program status updates to senior management and stakeholders on a regular basis and ad hoc as required

What we value

These skills will help you succeed in this role

Excellent written and verbal communication & collaboration skills

Have an inquisitive and proactive mindset, with a natural preference to work on risk actions before they become issues 

Ability to work with a positive attitude and in a self-sufficient manner with minimal supervision; ability to effectively deal with uncertainty and organizational flux

Bring a structured approach to organize information so it is easy to action

Aptitude for learning new and complex environments, processes, and technologies; self-learning and training to ensure skills and knowledge are in line with responsibilities

Comfortable working both in-office and in virtual environments across time zones and with globally spread teams

Ability to focus on multiple, time-sensitive activities without compromising the quality of work

Education & Preferred Qualifications

10+ years’ experience in Financial or Asset Services project/program management driving  high impact and cross-functional initiatives; managing projects across cross-functional stakeholder groups, business units and global teams

Bachelor’s Degree in Finance, Technology or equivalent

Knowledgeable about risks and controls/controls design frameworks

Understanding of the Institutional marketplace and the various asset classes and investment product offerings

PMP, Prince 2, Agile- Scrum, Six Sigma, Lean, Project Management, Change Management is a plus

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. While each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.