**About the Role** We are looking for a strategic, data-driven and execution-oriented Operations Manager to join our UK Operations team within the Groceries & Retail business. In this role, you will lead critical initiatives that directly impact marketplace performance, operational reliability, and product enablementYou will own complex cross-functional projects to drive operational excellence and deliver an exceptional experience for courier, customer and merchant experience. The role requires deep problem-solving, comfort navigating ambiguity, and the ability to drive cross-functional alignment with stakeholders across Product, Courier Ops, Safety, Commercial, and Central Ops teams. ### What you’ll do - Monitor and improve grocery delivery performance by owning key operational levers. You’ll need to move fast, troubleshoot issues in real time, and balance the needs of couriers, customers, and merchants. - Lead the rollout of new product features, working closely with product and commercial teams to ensure successful adoption. - Act as the voice of the UK Retail business in global product development, translating operational needs into clear feedback and helping shape what gets built. - Partner with cross-functional teams (Product, Engineering, Commercial, and other Operations teams) to deliver initiatives that improve delivery quality and efficiency. - Build data-informed business cases by diving deep into large datasets using SQL to identify trends, diagnose performance issues, and guide strategic decision-making. #### How you’ll spend your time - 30%: Operational performance monitoring and issue resolution - 25%: Driving feature rollouts and adoption - 20%: Cross-functional collaboration and stakeholder engagement - 15%: Data analysis and SQL deep dives - 10%: Business case building and strategic influence * * * ### Basic qualifications - Bachelor's degree in a quantitative field (e.g., STEM, Economics) or equivalent practical experience - 3+ years of experience in operations, analytics, or product, ideally in tech, logistics, or strategy consulting - Proficiency in SQL to extract and analyze large, complex datasets - Strong business acumen and ability to craft data-backed recommendations - Clear and effective communication skills, both written and verbal, with comfort presenting to stakeholders * * * ### Preferred qualifications - Experience using Python for data manipulation and statistical analysis - Track record of working across highly cross-functional teams, including Product, Engineering, Legal, and Finance - Comfortable navigating ambiguity and pushing forward when priorities shift - Ability to influence without authority and advocate for operational realities in technical discussions Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).