Who we are:Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation? The Marketplace Onboarding Coordinator will be responsible for coordinating Provider activities, including marketplace Provider and Service Company verification, Berbix identity verification, and onboarding. Key to this role is being able to remove barriers for new Providers and make recommendations to remove friction during the onboarding experience. Responsibilities include handling marketplace provider cases and queues and assisting new Providers and Service Companies with quickly and seamlessly onboarding onto Field Nation. The Marketplace Onboarding Coordinator must be able to clearly identify friction in the onboarding experience and remove blockers, accelerate user adoption through advising Providers on product features. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Dhaka and reports to the Assistant Manager, Marketplace Provider Onboarding.What you’ll do:Responsible for new Provider marketplace conversion rates and time to access for new Provider and Service Company customersAssist new Providers with onboarding onto Field NationConsult with early High Value Providers and Service Companies to understand their business objectives and goals Set, communicate, and track against internal and external timelines to ensure successful onboardingCollaborate with several internal departments including Sales, Customer Success, Product Management, and MarketingServe as an escalation point of contact during Provider and Service Company onboardingMake effective decisions when presented with multiple options for how to progress with the project Effectively communicate program recommendations to relevant stakeholdersProduce accurate and timely reporting of program status throughout its life cycleWork under moderate supervision with some latitude for independent judgmentMeasure, analyze and report key trends in program performance and drive opportunities to improveYou might be a good fit if you have:Excellent communication skills (verbal and written) with a consultative styleDetail oriented and organizedMust be comfortable using Microsoft ExcelAbility to clearly present material and recommendations A highly motivated team player with a proactive approach to workA finisher/completer with high level of personal ownership of team performanceSelf-driven, results oriented with a positive outlook, and a clear focus of high quality and business profitAble to work well with colleagues within different areas of expertiseMust be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressureExcellent communication skills (verbal and written) with a consultative styleDetail oriented and organizedMust be comfortable using Microsoft ExcelAbility to clearly present material and recommendations A highly motivated team player with a proactive approach to workA finisher/completer with high level of personal ownership of team performanceSelf-driven, results oriented with a positive outlook, and a clear focus of high quality and business profitAble to work well with colleagues within different areas of expertiseMust be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressurePosition Type/Expected Hours of Work:This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.Shift: 9 hours/day – 5 days per week (Mon-Fri)Hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)Office Location:Uttara, Dhaka, Bangladesh (Hybrid)Salary Range:BDT 35,000 - 45,000 MonthlyWhy we think you'll love it here:Mobile billGym MembershipMedical InsuranceFestival bonusPerformance Reward BonusGratuity benefit.Lunch/Dinner Facilities: Fully SubsidizedSound work-life balance - Regular working hours: 8 hours/day, 5 days a week.Friendly work environment. Flexible leave/vacation policy.A great learning opportunity.Opportunity to work with cross-cultural teams with the USA.Annual performance evaluation and increment.Semi-annual reflection opportunities - because growth is the name of the gameEmployee Drop Off - we’ve got your commute coveredWhy Field Nation?At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.