At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description:

This position is responsible for product management of Regular Consumer Card products – Platinum Card, Gold Preferred Card and Gold Card, evolving product value propositions with a price-value philosophy and providing differentiated and exclusive customer experience to the premium segments.

Also, this position requires to understand the product value, financials, and customer satisfaction through end-to-end process, collaborating closely with various cross functional teams.

Job responsibilities are:

-  Develop marketing plans and programs and/or enhance the products, analyze customer needs, competitive activities and market environment to provide the superior value as competitive in the marketplace.

-  Negotiate with external business partners to develop / improve existing product value propositions for the best-in-class products and manage the partnership with the business partners.

-  Work closely with card acquisition team and provide marketing supports to acquisition activities.

-  Collaborate well with the internal stakeholders such as the call centers, technology, merchant partnership teams, to ensure the superior customer experiences at all customer contact points from end-to-end process aiming the high customer satisfaction.

-  Track and monitor marketing investment, other financials, and the products profitability, working with Finance, Risk management, and procurement teams.

-  Ensure to follow various company risk control process / guidelines, when implementing / maintaining marketing initiatives.

Qualification:

-  Strategic thinking, with ability to drive results and develop winning strategies; not afraid to challenge the status quo.

-  Strong business analytical skills and creative thinking to develop new benefits / marketing programs.

-  Strong driving results, ability to execute multiple tasks / initiatives, including monitoring and risk control related to benefit management.

-  Strong negotiation skills / relationship management skills with internal and external partners

-  Experience with B2B relationship management

-  Understand AXP and ICS product value/Partner value and incorporate them into concrete proposals to prospective partners.

-  Marketing and creative development experience

-  Excellent team player - build consensus and proactively support others to drive business as a team.

-  Native level Japanese and business level English

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.