Marketing - Retail Training Manager **General Information** Req # WD00084223 Career area: Marketing Country/Region: India State: Haryana City: Gurgaon Date: Thursday, July 31, 2025 Working time: Full-time **Additional Locations** : * India - Haryāna - Gurgaon * India - Haryāna - Gurgaon **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Job Title: Marketing – Retail Training Manager** **Location: Gurgaon** **Reports to:** Marketing Head **Role Overview:** We are looking for a passionate and energetic **Retail Training Manager** to lead the development and execution of training programs for our **In-Shop Demonstrators (ISDs)** and **sales teams** across India. This role is key to enhancing in-store consumer experience, strengthening product knowledge, and enabling impactful retail storytelling in one of the most dynamic and competitive smartphone markets. **Key Responsibilities:** + **Design & Deliver Training Programs:** + Create structured product training modules for new launches (hardware, software, AI features, ecosystem integration). + Develop and execute training plans for ISDs and TSI/Sales Teams across General Trade and Modern Trade. + **Drive Retail Storytelling & Experience:** + Equip teams with brand-aligned retail narratives to enhance the **in-store demo experience** . + Train teams on showcasing differentiators like **AI camera features, ecosystem products, design aesthetics** , etc. + **Capability Building:** + Conduct regular upskilling sessions on consumer engagement, selling skills, visual merchandising, and demo techniques. + Monitor performance metrics and recommend interventions for low-performing zones. + **Digital-First Training Enablement:** + Leverage digital tools (LMS, videos, WhatsApp groups, quizzes) to scale learning. + Maintain training dashboards and track participation and effectiveness. + **Retail Audits & Feedback Loop:** + Conduct on-ground training audits and mystery shopper insights for training needs assessment. + Gather on-ground insights to inform future training content and focus areas. **Key Requirements:** + 5–8 years of experience in **retail training or sales capability roles** within the **smartphone, consumer electronics, or telecom** industry. + Strong knowledge of **retail formats** (LFR, MBO, GT) and ISD/TSM structures in India. + Excellent communication and presentation skills in English and Hindi (regional languages a plus). + Demonstrated ability to energize field teams and drive behavior change. + Experience with **launch readiness training** and new product GTM support. + Willingness to travel extensively across zones. **Preferred Attributes:** + Passion for smartphones and consumer tech. + Experience in **training content creation** (decks, videos, assessments). + Understanding of **consumer behavior** at retail level. + High adaptability and collaborative mindset. **Additional Locations** : * India - Haryāna - Gurgaon * India - Haryāna - Gurgaon * India * India - Haryāna * India - Haryāna - Gurgaon , * India - Haryāna - Gurgaon **NOTICE FOR PUBLIC** At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. 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