General Information Req # WD00084223 Career area: Marketing Country/Region: India State: Haryana City: Gurgaon Date: Thursday, July 31, 2025 Working time: Full-time Additional Locations:  * India - Haryāna - Gurgaon * India - Haryāna - Gurgaon Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Job Title: Marketing – Retail Training Manager

Location: Gurgaon

Reports to: Marketing Head

Role Overview:

We are looking for a passionate and energetic Retail Training Manager to lead the development and execution of training programs for our In-Shop Demonstrators (ISDs) and sales teams across India. This role is key to enhancing in-store consumer experience, strengthening product knowledge, and enabling impactful retail storytelling in one of the most dynamic and competitive smartphone markets.

Key Responsibilities:

Design & Deliver Training Programs:Create structured product training modules for new launches (hardware, software, AI features, ecosystem integration).Develop and execute training plans for ISDs and TSI/Sales Teams across General Trade and Modern Trade.Drive Retail Storytelling & Experience:Equip teams with brand-aligned retail narratives to enhance the in-store demo experience.Train teams on showcasing differentiators like AI camera features, ecosystem products, design aesthetics, etc.Capability Building:Conduct regular upskilling sessions on consumer engagement, selling skills, visual merchandising, and demo techniques.Monitor performance metrics and recommend interventions for low-performing zones.Digital-First Training Enablement:Leverage digital tools (LMS, videos, WhatsApp groups, quizzes) to scale learning.Maintain training dashboards and track participation and effectiveness.Retail Audits & Feedback Loop:Conduct on-ground training audits and mystery shopper insights for training needs assessment.Gather on-ground insights to inform future training content and focus areas.

Key Requirements:

5–8 years of experience in retail training or sales capability roles within the smartphone, consumer electronics, or telecom industry.Strong knowledge of retail formats (LFR, MBO, GT) and ISD/TSM structures in India.Excellent communication and presentation skills in English and Hindi (regional languages a plus).Demonstrated ability to energize field teams and drive behavior change.Experience with launch readiness training and new product GTM support.Willingness to travel extensively across zones.

Preferred Attributes:

Passion for smartphones and consumer tech.Experience in training content creation (decks, videos, assessments).Understanding of consumer behavior at retail level.High adaptability and collaborative mindset. Additional Locations:  * India - Haryāna - Gurgaon * India - Haryāna - Gurgaon * India * India - Haryāna * India - Haryāna - Gurgaon , * India - Haryāna - Gurgaon
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