Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The Manager Customer Office PMO will lead Portfolio and Project Management Office (PMO), overseeing effective planning, execution, and delivery of campaigns, initiatives, and projects within the BBW Customer Team. They will work closely with cross-functional teams, senior leadership, and external partners to manage resources, mitigate risks, and drive continuous improvement within the project management process.

Responsibilities

PMO Strategy & Execution:

Define, implement, and continuously improve the PMO strategy, ensuring alignment with the organization’s overall objectives.Establish and maintain standardized process and tools across the Customer Office.Oversee the project portfolio, ensuring the timely and cost-effective delivery of projects managing prioritization and governance, balancing business needs, resources, and risk.

Oversight & Delivery:

Lead the successful execution of large, complex projects, ensuring they meet scope, time, cost, and quality targets.Develop and manage project timelines, budgets, and resources identifying and mitigating project risks and issues, advancing further as needed.Collaborate with key members to manage expectations and ensure alignment throughout the project lifecycle.

Stakeholder Management & Communication:

Build and maintain strong relationships including executives, department heads, and external partners.Provide regular updates and reports to senior leadership on project status, risks, and outcomes.Communicate project goals, objectives, and progress effectively to various internal and external audiences.

Performance Monitoring & Reporting:

Establish key performance indicators (KPIs) to measure the success of projects and the PMO function.Monitor project performance against agreed-upon metrics, adjusting strategies and resources as needed to ensure successful delivery.Generate and present reports for senior leadership, identifying trends, lessons learned, and areas for improvement.

Process Improvement:

Find opportunities for continuous improvement in project management processes, tools, and methodologies.Drive the adoption of standard methodologies and innovation in project execution and governance.Promote the use of project management software and tools to streamline processes and enhance productivity.

Qualifications

5-7 years of experience in project and portfolio management, with at least 3-5 years in a management roleProven success in managing large-scale, complex projects and leading cross-functional teams.Strategic problem solver with strong leadership in dynamic, fast-paced environments.Expert in project management methodologies (Agile, Waterfall, Hybrid) and tools (Microsoft Project, Jira, Smartsheet).Exceptional leadership, communication, decision-making, and conflict-resolution abilities.Strong grasp of budgeting, financial oversight, and risk management practices.Skilled at influencing partners across all levels, including senior leadership.EducationBachelor’s degree or equivalent experience

Core Competencies

Lead with Curiosity & HumilityBuild High Performing Teams for Today & TomorrowInfluence & Inspire with Vision & PurposeObserve, Engage & ConnectStrive to Achieve Operational ExcellenceDeliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.401k with company match and Associate Stock Purchase with discountNo-cost mental health and wellbeing support through our Employee Assistance Program (EAP)Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.Tuition reimbursement and scholarship opportunities for post-secondary education programs40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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