Location:

124 East 14th Street, Suite 1100 - New York, New York 10003

As part of the Marketing Operations team within KeyBank’s Consumer Product Marketing Organization, this position will report to the Marketing Operations Lead aligned to marketing governance activities for the Consumer Bank. The Marketing Operations Team works across the Lines of Business to perform control testing, disclosure management, and process improvements. This position will assist with development of operating and control procedures, training materials, monitoring dashboards and a system for recordkeeping and reporting of Consumer Bank  identified findings and issues. Additionally, this position will create logic used to query data used in monitoring controls and generating operational reports. Our culture is collaborative, so you can expect to work with multiple stakeholders on every project.

Essential Functions:

Builds and sustains excellent working relationships with colleagues and effectively works across internal and external teams to build trust and relationships with key stakeholdersActs as a liaison between control owners, internal business partners and risk advisors to support the facilitation and execution of control testingCollaborates with 1st and 2nd Line of Defense on audits, remediations, regulatory exams, and to improve risk management practices across the lines of businessAbility to analyze, summarize and interpret complex data and information; can move logically from identified findings and issues to conclusions and actionable business insightsEffectively recognize and escalate areas of inefficiency and identified risks in operational procedures and propose solutions for improvement for timely resolutionAssists in documenting and monitoring the progress of remedial actions for issues identified through control testing and by others, including Internal Audit, Compliance, regulators, and management self-identified issues.Assess control effectiveness across various marketing channels, tools, and platformsAssists in the development of dashboards and reports to monitor control metrics, testing results, and quality of controlsDevelop a thorough understanding of data processing inputs critical to reporting complianceIdentify and document critical data elements (CDEs) in collaboration with key stakeholdersIdentify control gaps and areas of improvement and partner with lines of business to implement remediationsAssists in developing and monitoring training programs and resources for marketing teams on operational procedures and controlsSupports ad-hoc, special, and/or focused reviews as necessary, as well as other duties and projects as assignedUnderstands how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisionsChampions a high-performance environment and contributes to an inclusive work environment.

Required Qualifications:

Bachelor’s degree in marketing, business, or related field or equivalent work experienceA minimum of 1 year of experience in marketing, controls testing, internal audit, quality control roles, or other complimentary capacities, preferably within the financial services industry, marketing experience a plusExperience with multiple ETL technologies (e.g., Python, XML, Rest API, SAAS)Proficiency in analytical/reporting tools (SQL, SAS EG, Tableau, etc.)Proficient in consuming datasets into productionalized reports and dashboardsKnowledge of data governance and regulatory reporting data elementsSolid knowledge of risk management principles and controls, broad-based business practices, and understanding of business process and regulatory requirementsHighly skilled with Microsoft Office and related Microsoft productsExcellent organizational, written, and communication skillsAble to track and maintain scheduled assignments

Preferred qualifications

Experience working in a highly regulated industryExperience with compliance and/or risk managementFamiliarity with Adobe MarTech suite and Atlassian products preferred

Personal competencies

Strong attention to detail and accuracyHigh ethical standardOpen-mindedAccepts constructive criticismServe as a positive and effective team memberResults oriented, proactive attitudeStrong analytical and problem-solving skills, with a high level of urgency, attention to detail, accuracy, and accountability

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $56,000 to $80,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/13/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.