Purpose of the Role: This role supports the Marketing Department with day-to-day coordination of campaigns, events, digital content, and client engagement. It also includes front-facing duties within various outlets of the establishment.

Key Responsibilities Include but Are Not Limited To

Campaign & Marketing Support
Coordinate elements of digital and print campaigns Assist with research and reporting on marketing performance Liaise with media, influencers, and suppliers Manage requests for design and promotional content Keep marketing databases and cloud folders up to date E-Commerce & Wine Club Assistance
Facilitate online orders, invoicing, and deliveries Ensure product listings are accurate and current Maintain customer records and assist with reporting Support Wine Club engagement and communication Client-Facing Activities & Events
Help prepare and host wine tastings and marketing events Provide warm, professional client service across all platforms Handle queries and build rapport with new and existing clients Assist with Gallery & Boutique Operations Oversee day-to-day activities and maintain neat storage areas Assist with product and visitor-related enquiries Online Presence
Maintain listings and respond to reviews on key platforms Assist with seasonal promotions and media collaboration Criteria
Matric; a relevant marketing qualification will be an advantage Prior experience in a similar support role, ideally within hospitality or wine Highly organised with strong time-management skills Energetic, proactive, and able to take initiative Excellent written and verbal communication skills Meticulous attention to detail and accuracy Able to manage multiple tasks and meet deadlines under pressure Confident working both independently and as part of a team Customer-focused with a friendly, professional demeanour Comfortable engaging with clients and building positive relationships Proficient in Excel; familiarity with digital marketing tools and content creation platforms is advantageous Interest in food, wine, and luxury hospitality is beneficial Valid driver’s license required