It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
The Senior Market Manager will be the main contact between our accommodation partners and Traveloka, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of Accommodation supply and product offerings in Hong Kong while maintaining existing relationships.
Responsibilities:
Define strategic plans to develop the market and approach the targeted potential clients
Pitch, secure and build new hotel partnerships to expand our portfolio and market footprint.
Conduct negotiations with potential hotel partners to secure competitive pricing & favorable terms and agreements. Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
Effectively communicate the value proposition and benefits of partnering with Traveloka to hotel owners and management by delivering compelling presentations to showcase the advantages of our services.
Manage hotel accounts - own, develop and manage assigned accounts and ensure develops mutually beneficial accommodation property relationships to grow market share.
Monitor partner performance metrics, identifying areas for improvement and providing actionable insights.
Understand the industry and its developments – very good knowledge of pros and cons of competitor models, market trends & landscape, accommodation rate structure and yield management, connectivity options, and customer booking trends.
Enhance strong partner relationships with existing clients to ensure client’s continuity and improvement. Conduct regular visits and reviews with clients to ensure that our partner’s goals and expectations are being met. When necessary, renegotiate existing accounts.
Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on Traveloka to maximize customer conversion
Requirements
At least a Bachelor's degree in Hotel Administration/ Business/Communications/Social Science from top local or overseas universities
5+ years of experience in hotel reservation / commercial, account management, OTA, consultative sales, or related field is a plus
Strong negotiation skills and experience in influencing at scale
Able to work individually with minor guidance, fast learner, result-oriented person
Commercial mindset and Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
Work autonomously and collaboratively with a diverse team
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Analytical and proven track record in using data to drive strategy and make decisions
Willing to travel if required
Fluent in writing and speaking of English and Cantonese. Able to speak Mandarin is preferred
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!