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Job Description
Traveloka is looking for a Market Manager to enrich our diverse and competitive inventory for Traveloka products.
As a Market Manager, you will be responsible for the supply health and growth in key markets. You will be focusing on Traveloka's market presence and strategy in your assigned locale by generating and converting supply leads, acquiring and maintaining a high-quality portfolio of relevant, attractive, and competitive products, as well as building and maintaining strategic partner relationship management. As an expert in your assigned market, you will also be developing localized supply management strategies for both developed destinations and tap new markets, working with counterparts in Marketing, Product, and Operations teams.
Ultimately, the Market Management team ensures that Traveloka customers are able to live their way around the globe, staying at the most suitable property, enjoying the convenience of varying transportation offerings, and experiencing fulfilling activities while allowing our partners to expand their outreach to our diverse customer demands.
In this role, you will:
Develop deep knowledge of assigned locale and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, including making contributions to market strategies for assigned locale and similar markets
Build and maintain partner relationships in assigned product and locale to meet and exceed assigned goals
Be responsible for Traveloka's key accounts in assigned locale
Analyze and utilize data to provide recommendations and consultations to identify and take actions on strategic opportunities in assigned locales
Develop and sustain strong strategic partnerships by providing insights and high-quality consulting services to relevant partners
Represent Traveloka in assigned locales and establish key relationships with local authorities and influencers, including but not limited to tourism boards/bureaus, associations, and conferences
Fully own assigned product and locale, and use comprehensive understanding to provide input to senior management and officers to develop solutions and improve process effectiveness and scalability
Spearhead projects in assigned locales, including but not limited to specific campaigns or partnerships
Ensure customer conversions by providing optimum supply offerings from partners
Implement scalable strategies and programs to ensure Traveloka's high standards of service to partners and customers
Maintain a baseline understanding of dashboards, technical integration process, and various software used to provide the appropriate support to partners
Requirements
Bachelor's degree from reputable universities
4+ years of experience in new sales, account management, customer success, and partner support. Experience in the hospitality, travel, or technology industry is preferable.
Proven understanding of market management/development in the assigned locale.
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
Excellent analytical skills and ability to interpret complex data to drive decision-making.
Excellent communication and presentation skills in English and assigned locale language, and ability to communicate effectively with clients via phone, email, and in-person, with the ability to present ideas and influence stakeholders effectively.
Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
Demonstrate the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
A quick learner to absorb new knowledge in the fast-changing and dynamic industry and synthesize learnings into strategic growth levers that generate tangible business impacts.
Passionate about travels and making travels convenient for all diverse interests.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!