Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Market Head of Business Continuity and Incident Management (BCIM).

Principal Responsibilities

Business Continuity

Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligationsManage the planning and execution of an effective, fit-for-purpose annual business continuity programmeSupport the effective function of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management

Major Incident Management

Ensure the mandated Major Incident Management (MIM) controls are in place and so enable an effective market Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercisesPerform threat monitoring and provide timely escalation and updates to MIG Chair, regional BCIM team and stakeholders Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings

Operational Resilience

Support the Important Business Service Owners (BSOs) by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.Own the overall responsibility of BCIM led deliverables with the OpRES program and work jointly with the Centre of Excellence team in critical decision makingProvide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops. Conduct deep dive reviews of Department level BIA / BCP contents with a view of aligning their impacts and responses to IBS Recovery Time Objectives and Impact Tolerances

Regulatory

Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls

Customers / Stakeholders

Develop and maintain trusted relationships with local market, business and functional COOs and their teamsMaintain relationships with regulators and industry bodies to enable an effective overview of current and/or future threats

Leadership Teamwork

Engagement and participation with regional BCIM team, market BRR and COO team. Foster collaboration and exchange with other HSBC entities in market

Operational Effectiveness Control

Understand the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Market Head of Business Continuity and Incident Management (BCIM).

Principal Responsibilities

Business Continuity

Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligationsManage the planning and execution of an effective, fit-for-purpose annual business continuity programmeSupport the effective function of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management

Major Incident Management

Ensure the mandated Major Incident Management (MIM) controls are in place and so enable an effective market Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercisesPerform threat monitoring and provide timely escalation and updates to MIG Chair, regional BCIM team and stakeholders Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings

Operational Resilience

Support the Important Business Service Owners (BSOs) by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.Own the overall responsibility of BCIM led deliverables with the OpRES program and work jointly with the Centre of Excellence team in critical decision makingProvide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops. Conduct deep dive reviews of Department level BIA / BCP contents with a view of aligning their impacts and responses to IBS Recovery Time Objectives and Impact Tolerances

Regulatory

Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls

Customers / Stakeholders

Develop and maintain trusted relationships with local market, business and functional COOs and their teamsMaintain relationships with regulators and industry bodies to enable an effective overview of current and/or future threats

Leadership Teamwork

Engagement and participation with regional BCIM team, market BRR and COO team. Foster collaboration and exchange with other HSBC entities in market

Operational Effectiveness Control

Understand the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technologyExperience in risk or control managementSubject matter expert and proven track record in managing a Business Continuity ProgrammeSignificant experience in managing Incidents, training senior executives and facilitating crisis exercisesDeep understanding of globally leading and local regulatory requirements related to Business Continuity and Incident ManagementProfessional certification in Business Continuity a significant advantageAbility to translate global, regional and local priorities to direct local activitiesAbility to make decisions including when under pressure and to tight deadlinesExperience of working in highly regulated and complex international organisationExcellent written and verbal communication skills, with the ability to influence stakeholders at all levelsAbility to balance multiple competing demands to find the best solutionsInnovative thinkingHigh ethical standards

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Experience in risk or control managementSubject matter expert and proven track record in managing a Business Continuity ProgrammeSignificant experience in managing Incidents, training senior executives and facilitating crisis exercisesDeep understanding of globally leading and local regulatory requirements related to Business Continuity and Incident ManagementProfessional certification in Business Continuity a significant advantageAbility to translate global, regional and local priorities to direct local activitiesAbility to make decisions including when under pressure and to tight deadlinesExperience of working in highly regulated and complex international organisationExcellent written and verbal communication skills, with the ability to influence stakeholders at all levelsAbility to balance multiple competing demands to find the best solutionsInnovative thinkingHigh ethical standards

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.