Enhance client experience and support strategic initiatives as a Margin Services Analyst in our fast-paced global team.

As a Margin Services  Analyst within the Margin Services Operational Service Delivery (OSD) team, you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. In this role, you will have the opportunity to promote strategic initiatives that shape the future of our business and contribute to the success of our Global Operations.

 Job responsibilities

Manages incoming and outgoing Client queries related to the end-to-end Margin Services functionProactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation  Utilizes available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating ModelPartners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.Develops excellent networks of internal Stakeholders across the businessContributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where requiredProvides reporting, analytical, communications and project support to MS Operations managementSupports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as requiredCo-ordinates team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.Collects and maintains internal resources and documentation on collaboration sites such as SharePointParticipates in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes
 

Required Qualifications, Capabilities, and Skills 

Strong verbal and written communication skills for clear Executive MessagingEffective Client Management skills, and ability to deliver challenging messagesExcellent attention to detail and accuracyAbility to understand complex models within the financial spherEProblem-solving and data analysisStrong time management skills, and ability to prioritise and work under pressureSelf-motivated, tenacious and able to work with high degree of independence
 

Preferred Qualifications, Capabilities, and Skills 

Experience within Collateral or Derivatives