Job Description The Quality Assurance Analyst will be accountable for: 1) Functional testing of business requirements. 2) Documenting and tracking software development defects and enhancements. 3) Regulatory and compliance advisory services. 4) Liaison for external and internal examination/audits; and 5) Member complaints, regulatory reporting and dashboards. They will be required to work closely with business stakeholders and other members of the team to test user stories and business requirements, document software functional successes and failures, and ensure SHL policies and procedures are compliant to external and internal regulations. Experience with Salesforce is preferred, along with some knowledge ds Compliance Advisory - Monitor and ensure the SHL Division business processes adhere to Credit Humans social vision and values Create and disseminate written monitoring plans up to 9 months for critical tasks and projects to achieve unit goals Obtain and maintain in-depth knowledge of regulatory initiatives so to provide advisory services and track regulatory changes Inform the Systems & Process Support Manager and SHL leadership of current federal, state, or county regulations and upcoming regulatory changes that impact the SHL division lending practices, proposing changes to products, services, or procedures within the SHL Division Recommend policy and procedural additions, revisions, and corrective action plans Conduct research and interpret regulations and ensure timely follow-up and completion of research Collaborate with SHL management and staff to ensure internal and regulatory compliance Serve as the liaison, coordinator, and primary Point of Contact for the SHL Division and MOS Compliance, Internal Audit, and other Credit Human Auditing division, for regulatory examinations, internal/external audits, compliance assessments, and SHL member complaints (NCUA, BBB, Board, CEO, Internal Quality Assurance & Testing - Create and implement system and software testing processes along the various software deployment environments Create software functional test scripts which accurately test the development of tasks and user stories Conduct functional testing against business requirements, end-to-end regression testing during deployments, and smoke testing within the various software deployment environments Document and update test scripts with results from testing, detailing any defects or deviations from business requirements Coordinate User Acceptance Testing (UAT) sessions within SHL and document the UAT findings Create tickets which document the defects found during test and communicate findings to the Systems & Process Support Manager and development team Categorize the discovered defects by criticality and severity to ensure the development team triages high defects Collaborate with the Systems & Process Support team develop test plans and new approaches for seeking out bugs and exploits in end-user-facing applications Implement automated testing, when applicable, and assist in determining the root cause of the defects, offering solutions to correct the defect Provide defect monitoring and reporting around defect nature, environments, root causes, and software development shortcomings Advise best practices and optimizations throughout testing and defect resolution We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2-3 years of experience in functional software testing & writing test scripts and use cases 2-3 years of compliance/regulations experience associated with lending and support service operations and servicing Experience developing and implementing business plans and collaborating with business partners to align processes and work with the strategic plan Experience establishing goals and metrics and monitoring performance to those goals Experience in enforcing departmental policy and regulatory compliance (state, national, and NCUA) Bachelors degree in business, Business Administration, Finance, or related field of study OR equivalent relevant work experience and knowledge NAFCU Certified Compliance Officer (NCCO) OR equivalent certification Salesforce Business Analyst Certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.