Rentokil Initial Manual Bill Credit Controller

Join Our Team and Make a Difference!

We are currently seeking a Manual Bill Credit Controller to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you! 

Why Join Rentokil Initial?

Competitive Salary Package: Start with a basic salary of between £24,000 and £26,000 dependent on experience. Expected OTE: £26,000 to £28,000 per annum, with bonus and commission schemes available. Benefits: Discount scheme, bonus and career opportunities Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in. Work-Life Balance: Full-time, permanent role, Monday to Friday (XX hr week) Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Direct Debit Credit Controller, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets. 

Key Responsibilities: 

 Debt management and collection of customer accounts        Responsible for own section of ledger     Build own Statements in Excel & Google                                                                                  Achievement of agreed collection targets  Provide reports on performance of accounts  To control and monitor the daily debt   Monitor cash allocation and propose corrective action on allocated accounts where needed  To ensure correct procedures and processes are in place as per credit policy established to chase payments from customers on a regular basis  To escalate serious issues to Team Leader or the Credit Manager  To ensure all daily tasks are achieved i.e. unallocated cash, taking accounts off dispute, chase customers when promise to pay date fails to result in payment  Ensure that your customers are your first priority and excellent customer service is delivered at all times                                                                                             Manage a high-level workload and pick up any ad hoc projects to support the department    Ensure that all Business Operational Manager queries are resolved within agreed timeframes  Ensure all Client queries are resolved within agreed timeframes  Other general administrative duties associated within the Finance Shared Service Centre  To develop effective regular communication links with stakeholders  Accountable for delivering against own role description  To take ownership of targets and objectives 

Requirements:

 Previous experience working in a collection’s environment (ideally 2years min)  ICM qualification would be an advantage  Two years of experience working within this function  Passion for initiating and facilitating continuous improvement                                   Deliver to strict guidelines and to tight deadlines  Ability to maintain confidentiality concerning financial and employees’ files  Ability to maintain a high level of accuracy whilst meeting deadlines  Understanding of audit controls  Excellent IT skills including Word/Excel/Google inc Pivot Tables and VLOOKUP’s.  Self-motivated, enthusiastic and flexible  Problem solving abilities  Customer Portal experience  High volume and Value Balance accounts  Experience with High Priority Accounts  Good spoken & written communication skills  Good organisational skills   Show passion with a ‘can do’ attitude  Able to work on own Initiative and as part of a Team  All staff are aware and display the correct behaviours expected of FSSC

Benefits:

Additional opportunities to earn more with regular bonus and commission schemes. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil-initial.co.uk/

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here