FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.  

Client & User Support is an industry-leading and award-winning client service team within FactSet, focusing on people with specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide variety of clients using the FactSet workstation, giving you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team comprises self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence and responsibility.           

Support FactSet applications and create custom FactSet models, screens, and solve complex financial queries

Provide creative solutions through expert telephone, email, instant message, and proprietary communication channels

What You'll Do

Gain a proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel

Follow procedures for maintaining the highest level of quality support for all FactSet clients

Share ideas and promote suggestions for the improvement of workflows

Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development

Keep up to date with the market we are operating in, including our products and competitors

Meet targets and goals set by exhibiting motivation and high performance

Attend internal meetings and training sessions and complete projects as requested

Progress is reviewed informally on a monthly basis, followed by formal 6-month and yearly reviews as per FactSet procedure

What We're Looking For

Any Bachelor’s degree preferably Finance or Business majors

Fluent in English and Mandarin

Strong analytical and problem-solving skills as well as experience in advanced web-searching

Highly organized

Genuine interest or experience in financial markets

Excellent communication and interpersonal skills

Hardworking and proactive

Ability to work independently using creative thinking without extensive direction

Strong work ethic and highly self-motivated

Positive team player attitude

Flexible to work in shifting schedule

What’s in It for You:

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

· The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

Career progression planning with dedicated time each month for learning and development.

Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors, including but not limited to education, work experience, and certifications.

Company Overview: 

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. 

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.