Responsible for overseeing the daily operations, sales growth, and overall profitability of a base store location and your assigned portfolio of multi-branded retail location(s). This role blends hands-on operational leadership with strategic decision-making to drive long-term success and sustainability across all locations. Key responsibilities include building and leading high-performing teams, optimizing store performance, and ensuring alignment with the company’s vision, values, and business objectives. Demonstrates a strong ability to balance tactical execution with big-picture thinking, fostering a results-driven culture while delivering an exceptional customer experience.
ResponsibilitiesTeam Leadership & Development
Lead the recruitment, development, and retention of high-performing retail leadership across a multi-brand retail organization.Define clear performance goals and accountability standards across teams to drive consistency and Foster a culture of accountability, performance, and continuousConduct performance reviews, provide mentorship, and implement individual development plansCustomer Experience & Brand Focus
Drive cohesive brand experiences and elevate customer interactions throughout a multi-brand Champion exceptional customer service and ensure a customer-first culture across all Effectively manage escalated customer issues to drive satisfaction and loyalty across allMaintain consistent execution of visual merchandising and brand standards across all brands within the organizationBusiness Leadership & Operational Excellence
Execute multi-brand strategies that deliver sales growth, operational efficiency, and exceptional customer Oversee end-to-end retail operations, ensuring excellence in sales, visual standards, and inventory while maintaining compliance with corporate standards.Leverage P&L reports, sales data and performance metrics to identify opportunities and implement strategies that enhance store(s) profitability.Ensure compliance with operational standards and company policies Qualifications Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred)5+ years of experience in retail management including multi-unit retailStrong understanding of retail operations, merchandising, and financial Excellent leadership, team development, and interpersonal Strong business acumen with a track record of growing sales and profitabilityExceptional communication and interpersonalAnalytical mindset with ability to interpret data and drive performance improvements.Ability to lift and move 50 pounds or more on a regular Ability to climb laddersAbility to stoop, bend, push and pull, climb and lift to stock and retrieve merchandise from stockroom and sales floor.Ability to read and interpret documents, reports and procedure manualsAbility to work nights, weekends, holidays and travel to store locations and company meetings. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.Kirkland's participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with Social Security Administration (SSA), to verify the employment eligibility of newly hired employees.
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