About Ketchum

As a global communications consultancy with 100 years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.

We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

 

Overview:  

 We are looking for a Managing Account Supervisor to join our team! 

Responsibilities:  

A Managing Account Supervisor must be able to manage the teams and budgets on sizable accounts with responsibility for quality of account service, incremental growth, and employee development. You must be able to multitask efficiently and have excellent communication, writing, editing, and social/media relations skills, be able to spot trends, and apply various measurement tools on the accounts you manage. 

Act as primary contact to clients, continually fostering client-agency relationships to build trust and become a valuable resource to clients  Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs  Troubleshoot client problems as they arise; seek senior management input whenever appropriate  Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities   Represent agency and work in client-integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration  Lead account team(s) in working effectively and in the best interest of client(s)  Demonstrate proficiency in writing and editing materials, including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.  Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others  Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability  Work with account team(s) to build incremental business  Communicate account status to agency management regularly  Participate in new business programming and presentations  

Qualifications:  

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to: 

Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred. Master’s degree in a communications field desirable  Minimum of 8 years of large agency and/or public relations experience, ideally within the Retail, QSR or Food space  Demonstrated record in building strong client relationships and delivering programs that exceeded anticipated results  Proven track record in growing business  Demonstrated experience as a team leader and “culture bearer”  Direct experience in building and managing teams and interfacing with integrated agency teams 

 

The salary range for this position is $100,000 to $120,000. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, education, years of experience, past training, skills and abilities of applicant, internal equity and local geographic market data. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. #LI-Hybrid

What We Offer

Hybrid Workplace: Three days a week in the office Robust benefits program, effective within 30 days of hire Paid maternity/paternity leave Family Forming Benefits Employee Recognition Program Generous paid time off includes vacation, wellness, and extended holiday schedule Various development opportunities to enhance personal and professional life Tuition reimbursement Monthly Cell Phone & Wi-Fi reimbursement

Interested? We’ve got an opportunity for you.