Function: Human Resources; Workplace Services
Work Level: 1C/1D
Reports to: Director Asia Workplace Services
Scope: In Market
Location: Head office - Colombo
PURPOSE OF THE ROLE
The Lead Manager, Workplace Services is responsible for creating and maintaining a safe, productive, and efficient work environment for all employees. This role oversees the comprehensive management of administrative services, physical security, and facility operations, ensuring seamless day-to-day functioning and strategic alignment with organizational goals. The Lead Manager will lead a team to deliver high-quality support services, implement best practices, and optimize resources to enhance the overall employee experience and safeguard company assets.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Employee Services: Responsible for smooth implementation of Technical, Catering, Occupancy management, Site Safety Supervision and Office Security Service, Statutory Compliances relating to contract/service provider manpower & ensure service delivery standards.
Handle Global Projects such as Travel Services, Mobile Services, Resource Booking, AV Services, Future Office etc.
Governance: Ensuring Statutory compliance, Capex and Opex management including assets and property management & reporting
Event Management: Corporate events at site.
EXPERIENCES & QUALIFICATIONS
Necessary Experience & Qualifications
Bachelor's/ master’s degree in business administration, Facilities Management.
8+ years of progressive experience in facilities management, workplace services, corporate real estate, or a similar operations leadership role.
Minimum of 3-5 years of experience in a leadership or managerial capacity, with proven success in leading and developing a team.
Demonstrated experience in managing complex facility operations, including building maintenance, space planning, vendor management, and budget oversight.
Preferred Experience & Qualifications
Strong background in developing and implementing security protocols and systems.
Experience with project management methodologies and successful delivery of workplace-related projects.
Project Management Professional Certification.
Certification for Emergency response or Safety, Health & Environment.
SKILLS
Strong Leadership and Team Management
Financial Acumen
Vendor Management
Security Management
Technology Proficiency
Problem-Solving & Decision-Making
Communication & Interpersonal Skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.