Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager Comms Executive, in Customer Development.
Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools update systems, data governance and reporting that Customer Account Managers can easily understand and use.
This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
Responsibilities
• Establish a strong collaborative relationship with Clients, Sales team, and Customers
• Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.
• Manage Team of 8-12 FTE’s
• Proactive and Self-motivated to follow up or chase with multiple teams for pending information
• Create, update, cancel Promotions on the TPM tool
• Evaluate and Update Customer system/portals with activity plans and promotions
• Reconciliation and resolve promo mismatch issues between TPM and Retailer portals
• Validate required details as per guidelines to create or amend a Promo
• Send a request to CAM (Customer Account Manager) to provide the updated details
• Update the Promo plan into the tracker
• Regular query resolution and proactive communication/escalation
• Create Promo nomination form confirm back to CAM
• Ensure that the promotions are finalized on the tool before the promo launch date
• Input the data into TPM to create/modify/cancel a promo
• Maintain daily work tracker, review and update SOP, update FMEA
• Manage exceptions and follow guardrails
• Maintain positive VOC from stakeholders
• Create and prepare regular timely Reports, provide analytics
• Achieve KPIs / SLAs contractually agreed
• Deliver Operational Excellence Framework
• Manage and lead calls with clients
• Be proactive and ensure operations are run smoothly
• Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
• Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
• Identify problems/issues in day to day Operations and resolve them proactively
• Highlight and escalate any issues that need attention
• Coordinate and resolve issues with excellent customer service
• Deliver quality customer service by researching and responding to all internal stakeholder’s inquiries quickly, effectively, and professionally.
• Ensure positive customer VOC from stakeholders

Qualifications we seek in you
Minimum qualifications
• Any Graduate / preferably B. Com
• Flexibility to work in any shift
• Team leading experience
• MIS and/or reporting experience
• Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions
• Fluent in English. Proficient oral and written communication skills.
• Experience in Microsoft suite including Outlook, PowerPoint, and MS Teams; advanced Excel skills
• Strong analytical mindset, problem-solving, organization skills, and attention to detail
• Smart problem solver – generate good ideas and practical solutions
• Strong team player, Dependable
• Able to manage their workload and ensure completion of tasks even if a stretch is required
• Ability to prioritize tasks and Multitask when required
Preferred qualifications
• Exposure to the consumer goods industry
• Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.
• Proficient Visio skills and process mapping experience (Preferable)
• Certification in Trade Promotions Management is an added advantage
• Transitions Experience- Must have transitioned 1 or more process successfully
• Proficient Visio skills and process mapping experience (Preferable)

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.