At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Manager, Technology Risk & Control oversees the identification, assessment, and mitigation of technology risks within the technology resilience space by conducting thorough risk evaluations, developing risk management strategies, and ensuring compliance with industry standards and regulatory requirements.

Key Responsibilities

Oversees the management and integration of several resilience related projects simultaneously, adjusting scope, timing, and budgets to efficiently utilize resources and adhere to program timelines and budgets Manages the identification and evaluation of controls and adherence to controls, ensuring effective implementation and reporting Oversees the development and implementation of strategic mitigation strategies to address identified resilience risks, ensuring robust protection of the organization's technology infrastructure Collaborates with other teams within Technology to identify initiatives to improve the organization’s technology resilience stance. Partners with external teams and third parties to identify opportunities to improve the technology resilience posture Prepares and presents detailed resilience related risk management reports and documentation to senior leadership and stakeholders, providing clear and accurate records of risk assessments, mitigation actions, and compliance status Provides key inputs in training and development programs to enhance skills and knowledge in Technology Resilience, ensuring continuous professional growth and the ability to effectively manage current and future risks Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives. 

Minimum qualifications 

Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, and/or comparable experience Advanced knowledge of global technology standards and applicable regulations Advanced knowledge of technology control domains such as Technology Resilience, Security Governance & Operations, IT General Controls, and Cloud Security Proficiency in enterprise risk management with an emphasis on operational risk management and technology risk

Key requirements

Operational Resilience Disaster Recovery Understanding of regulatory environment

Technology Risk Experience

Controls Regulations Disaster Recovery 

Under regulations, must have:

Disaster Recovery experience Incident Problem & Change Management

Preferred qualifications

Experience in technology risk & control and disaster recovery / business continuity management Experience in risk assessment methodologies and advanced mitigation strategies Experience in processing regulatory requirements and compliance standards in the technology sector Experience with Compliance Management and Risk Assessment tools such as ServiceNow GRC, RSA Archer, MetricStream, Fusion Experience creating impactful PowerPoint presentations DORA (Digital Operational Resilience Act) 

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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.