Customer Complaint Analysis \: Analyse and identify factory actionable calls. Prioritization of product / defect for factory actionable Review with CFT and initiate CA and monitor implementation.Initiating Corrective action record & validation of the actions. Analysis of complaint as a part of CFT (through 8D) Suggest/implement product/system improvement. Support TPM / TQM implementation in Quality functionAnalysis of Defects related to manufacturing Line. Knowledge of Process and Product Audit. Creation & Updating of Product inspection checklist.Interacting with Service team for resolution/analysis of site related issues. Need based site visits – PAN India