Manager Site Operations I Location: Austin, TX, US, 78754 Requisition ID: 17733 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Responsibilities** Join Brightstar as our Site Operations Manager, an outstanding opportunity to be at the heart of our mission to deliver world-class service and drive operational excellence. As a part of our ambitious team, you will have the chance to craft and optimize our production systems, ensuring they run flawlessly and efficiently. This role is perfect for someone who thrives in a dynamic environment and is passionate about continuous improvement and strategic resource management. KEY RESPONSIBILITIES: - Display steadfast dedication to meeting and exceeding customers' expectations, improving performance to SLA’s, and reducing the risk of system downtime and penalties. - Represent the account team and customer interests to technical support teams by effectively communicating expectations for day-to-day production system operations, networks, shared services, and software support. - Ensure appropriate response to production system incidents and exercise good judgment in determining the urgency and level of blocking issue. - Lead site operations to drive performance improvements and operational excellence across all functions, ensuring smooth and efficient workflows. - Ensure training and use of standardized management practices to streamline processes and increase resource utilization. - Coordinate the development and execution of site-level operational strategies that are closely aligned with our organizational goals. - Foster a culture of collaboration, accountability, and continuous improvement, encouraging team members to contribute innovative solutions and compete at the highest level. **Qualifications** - A proven track record in operations management, with the ability to successfully implement strategies that improve performance and efficiency. - Outstanding leadership skills, with experience in leading teams to achieve ambitious goals. - Strong analytical and problem-solving abilities, with a sharp focus on finding opportunities for improvement. - Excellent communication skills, capable of clearly conveying expectations and collaborating effectively with diverse teams. - A proactive and determined approach to managing production system operations and resolving incidents swiftly. - The ability to thrive in a fast-paced environment and make informed decisions under pressure. **Keys to Success** • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership \#LI-JM1 At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,989 - $200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.