**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The Manager of Services Operations will lead a team of Analysts who facilitate Customer and Partner invoicing activities within the Services organization. The Manager will be responsible for all aspects of people management to ensure that we are delivering an exceptional Customer experience through accurate and timely billing practices. **Role Description** + Lead the establishment and continuous improvement of project management processes and methodologies to ensure projects are delivered on time, within budget, and in alignment with business goals. + Oversee the portfolio of organizational projects, providing strategic direction and prioritization to ensure alignment with company objectives. + Develop and manage project budgets, timelines, and resources, ensuring efficient and effective use of organizational assets. + Facilitate communication and collaboration among project stakeholders, including executive leadership, project teams, and external partners. + Ensure consistent project management standards and best practices are applied across all projects to drive quality and effectiveness. + Identify and mitigate potential risks and issues throughout the project lifecycle, implementing corrective actions as necessary. + Lead and mentor project managers and team members, fostering a culture of continuous learning and professional development. + Track and report on project performance, providing regular updates to senior leadership and stakeholders on progress, challenges, and outcomes. + Drive the adoption and integration of innovative project management tools and technologies to enhance productivity and efficiency. + Champion change management initiatives to support successful project implementation and organizational transformation. **Behaviors and Competencies** + Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. + Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. + Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs. + Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. + Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. + Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement. + Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively. + Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard. + Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. + Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty. **Skill Level Requirements** + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert + Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects. - Expert + Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources. - Expert + Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert + Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert **Other Requirements** + Completed Bachelors Degree or relevant work experience + 1+ years direct management experience leading in person and/or virtual teams in a matrixed organization with competing priorities preferred + 3+ years of Customer facing project management experience **Preferred Certifications** + ITIL certification + PMP certification + Experience with Microsoft Dynamics, Autotask by Datto The estimated annual pay range for this position is $100,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status