At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. The **Manager Sales Support** is a critical operational leader responsible for driving the efficiency and scalability of key functions within the Deal Operations Center (DOC). This role oversees multiple support workstreams, ensuring seamless execution of deal lifecycle processes while serving as a trusted partner to Sales leadership. The ideal candidate brings strong people leadership, operational expertise, and the ability to manage complex processes and stakeholder relationships—all with the goal of accelerating deal velocity and supporting revenue growth. **Your role in our mission** + Oversee daily operations of multiple DOC Support teams or workstreams, ensuring consistent achievement of KPIs and SLAs. + Lead, coach, and develop supervisors and senior individual contributors, building a culture of accountability and continuous improvement. + Manage team capacity, resource allocation, and performance metrics to optimize operational health. + Serve as the primary escalation point for complex deal-related issues, providing solutions to prevent disruptions to sales velocity. + Design and implement cross-functional programs to improve efficiency, scalability, and quality in deal lifecycle management. + Act as a trusted partner to Sales leadership and collaborate closely with Finance, Legal, and Operations to streamline end-to-end processes. **Valued skills and experience** + Bachelor’s degree in Business, Finance, or related field preferred. + Numerous years of progressive experience in Deal Desk, Sales Operations, or related fields within technology/SaaS. + Several years of direct people management experience, ideally leading team leads or supervisors. + Strong analytical skills with proven ability to leverage data for operational decisions and performance management. + High proficiency with Salesforce CRM and advanced Excel/G-Suite or Microsoft Office skills. + Excellent communication and stakeholder management skills, with the ability to influence across functions and levels. **Discover what we offer** + Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. + Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging + Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities + Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. + Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) + Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). + Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. + Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. + Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come \#LI-Remote Category: Sales Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0091582