ABOUT THE ROLE & TEAM:

TelevisaUnivision is looking for a highly motivated and detail-oriented Applications Manager, to assist in the support, evolution and management of our Information Technology Service offerings.  The successful candidate will manage multiple applications across our Sales, Traffic, and Research System’ portfolio with a focus on Sales and Research.  This individual will be part of a team that bridges the gap between the business users, vendors, technology partners and internal IT teams.  The Sales, Traffic & Research application suite spans audience measurement and reporting, master data management, customer relationship management, revenue pipeline management, proposal/order management, pricing and inventory management, commercial operations/trafficking, billing, operational reporting and analytical analysis.

The successful candidate’s primary responsibility is making sure the applications are operating successfully, including integrations to any other systems.  Core competencies include technical and application support, managing customer relationships, problem solving, release management, vendor management, and strong communication and analytical skills.

YOUR DAY-DAY: (aka Responsibilities)

Act as point of contact for all production issues or requests, working with TelevisaUnivision to identify priority, and with vendors to triage, resolve, and ultimately schedule resolution, following TelevisaUnivision standard operating procedures for change managementOversee all Release Management tasks, working with vendor and business users to plan, test and deploy all releases, following TU standard operating procedures for change management.Prepare and oversee disaster recovery documentation, testing and exercisesServe as a key liaison between business stakeholders (including executives), business users, technology teams and vendorWork with application users, vendors and other IT partners as needed on all product support related tasksPartner with business stakeholders to define scope and priorities for system initiatives (new projects and ongoing maintenance); drive business engagement and relationships to understand key business objectives to support analysis and solution definitionParticipate in value stream discussions to identify the current state processes; and elicit, identify and document potential opportunities for improvementsSupport all areas of software development lifecycle including quality assurance testing, user acceptance testing, training, etc.Foster collaboration among IT partners to keep them informed of related projects and other IT development requestsMaintain audit documentation and comply with all internal and external audit requirements for user access and change managementManage application development projects and initiatives, partnering with other IT teams, business users and the vendorManage contract employees and consultants across support tasks, projects and initiativesAll other duties as assigned by the supervisor

Decision Making responsibility:

Prioritizations and work assignments for team membersTechnical recommendations for integrations design and implementationReview new systems and make recommendations on feasibility and viabilityWork with business users and vendors to solve system and business challenges and make recommendations on needed systems and/or enhancementsDesign of systems implementation

YOU HAVE: (aka Qualifications)

BS degree in computer science or similar, or equivalent experienceMinimum 5 years of demonstrated experience in customer technical support, with a focus on packaged business applicationsMinimum 3 years managerial experienceSkilled in relationship building and expectation managementSkilled at communicating with users at different levelsSkilled at communicating with and presenting to executive management audiencesSkilled at communicating and managing issues with technical teams in a production environmentAbility to set priorities and objectives, then plan, organize, and manage the project team to meet time/schedule constraintsExcellent time management skillsExcellent meeting planning and facilitation skillsExcellent verbal and written communication skillsExpert in Word, Excel, and PowerPoint, Visio a plusExcel Macros, PowerShell, Visual Basic, HTML (read/understand), MS SQL ServerIdeally, knowledge of the following applications: Strata REpXpress, Strata AEXpress, Strata Station Portal, Strata Multi Market Posting, Strata ePort, Prisma, Matrix, Darwin

Exact compensation may vary based on skills, experience, and location. Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position.
Salary Range: $130,000 - $150,000 + benefits

OUR BENEFITS:

TelevisaUnivision believes that happy, well-balanced employees are key to a thriving culture. We offer a wide selection of perks and benefits including PTO, tuition reimbursement, wellness and employee support programs, 401K, and various life and insurance plans. Additionally, our comprehensive health benefits package features medical, dental, and vision coverage options.

#LI-ONSITE

TelevisaUnivision is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics protected by law.