Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Develops, monitors, and controls production planning process ensuring optimization and customer satisfaction.

Responsibilities
•    Ensuring that new products and processes are properly developed for production readiness.
•    Driving new supply and sourcing when design is outside of established strategy and approved supply chain.
•    Managing and ensuring smooth transition from development to production.
•    Computing required amounts of labor and materials, manufacturing costs and benefits costs.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
 Level Working Knowledge: 
•    Communicates the importance of customer needs/expectations and commits to resolving them.
•    Researches and verifies customer needs and expectations.
•    Solicits customer satisfaction feedback and acts on improvement opportunities.
•    Helps link organizational objectives to customer needs and expectations.
•    Meets regularly with customers to understand their wants, needs and expectations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
 Level Extensive Experience: 
•    Differentiates assumptions, perspectives, and historical frameworks.
•    Evaluates past decisions for insights to improve decision-making process.
•    Assesses and validates decision options and points and predicts their potential impact.
•    Advises others in analyzing and synthesizing relevant data and assessing alternatives.
•    Uses effective decision-making approaches such as consultative, command, or consensus.
•    Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 Level Extensive Experience: 
•    Reviews others' writing or presentations and provides feedback and coaching.
•    Adapts documents and presentations for the intended audience.
•    Demonstrates both empathy and assertiveness when communicating a need or defending a position.
•    Communicates well downward, upward, and outward.
•    Employs appropriate methods of persuasion when soliciting agreement.
•    Maintains focus on the topic at hand.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
 Level Working Knowledge: 
•    Works to achieve win-win in negotiations, rather than taking a win-lose approach.
•    Focuses on issues rather than personalities.
•    Uses active listening and probing techniques to surface problems, issues, and interests.
•    Demonstrates a willingness to examine own position.
•    Presents own position and listens attentively to position of others.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
 Level Extensive Experience: 
•    Ensures capture of lessons to be learned from a problem-solving effort.
•    Organizes potential problem solvers and leads problem resolution efforts.
•    Uses varying problem-solving approaches and techniques as appropriate.
•    Contributes to standard practices for problem-solving approaches, tools, and processes.
•    Analyzes and synthesizes information and devises alternative resolution strategies.
•    Develops successful resolutions to critical or wide-impact problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
 Level Working Knowledge: 
•    Provides prompt and effective responses to client requests and interactions.
•    Monitors client satisfaction levels on a regular basis.
•    Alerts own team to problems in client satisfaction.
•    Differentiates the roles and responsibilities in a business relationship.
•    Works with clients to address critical issues and resolve major problems.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
 Level Extensive Experience: 
•    Utilizes preferred tools, techniques and methods for estimating project cost and time.
•    Plans, estimates, staffs, organizes and monitors significant projects.
•    Identifies risks and vulnerabilities; creates contingency plans.
•    Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
•    Maintains open communication among project participants and interested parties.
•    Communicates reporting requirements; creates monitoring and control mechanisms.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
 Level Basic Understanding: 
•    Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
•    Describes general concepts, practices and benefits of value-based versus product selling.
•    Documents proposed product/service solutions to be presented to potential customers.
•    Pursues additional 'value selling' education or training to enhance traditional sales practices.

Relocation is available for this position.

Posting Dates:

August 26, 2025 - September 7, 2025

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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