Manager Risk Management- Office Services
Raymond James Financial, Inc.
**Job Summary:**
Under general direction, uses extensive knowledge and skills obtained through education and experience to translate business strategy into comprehensive risk program and developing risk profiles in a variety of functional areas. Leads large or multiple projects with significant scope and impact. Provides comprehensive solutions to escalated complex problems. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with some latitude for unreviewed actions or decisions. Recommends process improvements for departmental and business unit processes and procedures to improve internal controls and mitigation strategies. Results are evaluated at agreed upon milestones for effectiveness in achieving specified results. Moderate contact with executive management and is required to lead others in identifying, researching, analyzing and resolving complex issues.
**Responsibilities:**
**Essential Duties and Responsibilities**
+ Assists in the development and execution of risk and control consulting activities for assigned area of responsibility in accordance with internal standards, relevant government statutes and regulations.
+ Oversees or leads engagements from planning through reporting and produces quality deliverables in accordance with both department and professional standards.
+ Manage risk issue management program. Conduct risk impact analysis for all office services related issues and develop reporting for senior management.
+ Responsible for regulatory change management oversight, including assessment of risk for new and ongoing regulatory implementation projects.
+ Leads manager on projects involving functional business areas including AML, Model Risk Management, Compliance, IT/Information Security, Supplier Risk, and Business Continuity as assigned.
+ Builds and maintains key relationships with stakeholders while establishing a culture of engagement and assistance.
+ Assists in the development and execution of risk and control consulting activities in accordance with internal standards, relevant government statutes and regulations.
+ Facilitates the identification of risks for assigned area and uses judgement in providing opinion on the business unit's risk level and general adherence to risk programs.
+ Executes an effective program of continuous monitoring for assigned areas, including monitoring of key metrics to identify control issues and adverse trends.
+ Uses excellent communication skills in order to influence a wide range of internal audiences including respective product, function, or executive management partners.
+ Analyzes complex problems, researches and organizes solutions and effectively presents recommendations to Sr. Management.
+ Works with business process owners and internal/external auditors to evaluate control deficiencies, and develop risk-based solutions to address concerns.
+ Uses judgment to provide an overall opinion on the business unit’s control environment and communicates findings to management. Identifies opportunities for improvement in the design and effectiveness of key controls and mitigation strategies.
+ Executes an effective program of continuous monitoring for assigned areas, including monitoring of key metrics to identify control issues and adverse trends.
+ Possesses strong project management and interpersonal skills, makes sound decisions, exhibiting initiative and intuitive thinking. Consulted often by others for advice and opinions and recognized as a leadership role model.
+ Participates in major business initiatives and pro-actively advises and assists the business on change initiatives.
+ Leads risk response coordination during crisis events (e.g., hurricanes, power outages), ensuring timely communication, operational continuity, and alignment with business resilience protocols.
+ Performs other duties and responsibilities as assigned.
**Knowledge of**
+ In-depth understanding of risk management practices and methodologies, including risk assessment and a solid understanding of internal control and mitigation strategy concepts.
+ Expertise in issue management, including trend and risk analysis of issues impacting business units.
+ Specific subject matter expertise in Supplier Risk Management, and/or Business Continuity Planning.
+ A solid business understanding of Raymond James products and services.
+ Principles of banking and finance industry operations.
+ Financial markets and products.
**Skill in**
+ Managing employees indirectly through risk management engagements.
+ Demonstrated ability and success in interacting with and influencing senior leadership, including executive management.
+ Experience in managing against deadlines associated with a risk management engagement.
+ Strong analytical skills particularly with regard to assessing the probability and impact of a control weakness.
+ Excellent verbal and written communication skills, with the ability to present complex and sensitive issues to management in a persuasive manner.
+ Enthusiastic, self-motivated, effective under pressure and willing to take personal risk and accountability.
+ Proven ability to multitask as well as assess and change priorities.
+ Ability to work well individually, and in teams, share information, support colleagues and encourage participation.
**Ability to**
+ Perform human resource management activities.
+ Plan, assign, monitor, review, evaluate and lead the work of others.
+ Coach and mentor others.
+ Identify training needs and develop subordinates.
+ Balance conflicting resource and priority demands.
+ Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
+ Incorporate needs, wants and goals from different business unit perspectives into risk management engagements and recommendations.
+ Attend to detail while maintaining a big picture orientation.
+ Gather information, identify linkages and trends and apply findings to assignments.
+ Communicate effectively, both orally and in writing.
+ Read, interpret and apply information from business periodicals and professional journals.
+ Lead others in providing a high level of customer service.
+ Establish and maintain effective working relationships at all levels of the organization.
**Educational/Previous Experience Requirements**
+ Bachelor’s Degree and a minimum of six (6) years of experience in a related field.
+ OR ~
+ Any equivalent combination of experience, education, and/or training approved by Human Resources.
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