At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The position is responsible for managing credit risk Case setup, communications and FRP strategies for Consumer, SBS portfolio for the International markets. The role would specifically have direct functional responsibility for:

Case Setup: Strategy to determine case setup strategies for further collection activities. Additionally partner with GSG to design and optimize treatment and collection strategies (e.g. how to collect a past due payment) Credit Communications: Design and own E2E Credit Notification strategies for both International Consumer & SBS portfolios NFC: Devise optimal No-further-charge strategies on CMs with a credit concern Collaborate closely with CCOs, Decision science, Credit operations, Compliance and Finance to deliver favorable business outcomes

Minimum Qualifications

Demonstrated experience driving and implementing credit risk management strategies Strong analytical acumen and problem solving skills Rigorous and analytical approach to problem-solving, decision-making, and prioritization Intellectual curiosity and learning agility needed to explore and evaluate new ideas

Preferred Qualifications

Advanced degree in statistics, econometrics, operations research, mathematics, computer science, engineering, or a related quantitative field of study

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.