**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The new International Change & Risk Coordination Centre is a small, lean dedicated 1st line of defense team to help the International business respond to change. The scope covers changes/events impacting all International market legal entities (LEs), and their issuing and proprietary acquiring business. The Coordination Centre is an initial ‘entry point’ for changes impacting International, to navigate LE stakeholders and facilitate effective change rollout. The Coordination Centre will facilitate escalations from changes/events/projects to the International Risk Management Committee (IRMC) and to LE risk committees / boards. Changes and events will come to the Coordination Centre via many routes and be triaged to identify targeted intervention/escalation. **How will you make an impact in this role?** + Maintain Coordination Centre inventory via accessing response process data and monitoring Coordination Centre inbox, whilst partnering with stakeholders across the enterprise flagging changes/events. + Run day-to-day Coordination Centre activities for changes/events from each route in + Perform triage by identifying changes/events with most material risk/regulatory impact; and define next steps. + Provide targeted intervention to enable effective delivery, e.g., remediating blockers. + Proactive monitoring by coordinating international response, aggregating portfolio view of change and monitor portfolio risk. + Support stakeholders navigating changes/events impacting International, including challenging risk assessments and plans. + Deliver concise executive level communications for the IRMC that: identify & facilitate relevant project specific escalations; provide status reporting on major projects and changes; and create an aggregated risk view of the portfolio. **Minimum Qualifications:** + Consulting background with experience of standing up new programme teams in complex international organisations. + Extensive experience in Operational Risk Management, with demonstratable examples of Triage Management and Risk Quantification. + Exceptional Programme/ Project management delivery experience, Exec communication delivery, and flawless people management skills + Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards. + Strong stakeholder management - ability to build working relationships with key business stakeholders and business SMEs. **Preferred Qualifications:** + Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. + Experience in at least one of the following: + Supporting go-to subject matter experts in sharing subject matter expertise on decentralized risks + Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types + Support advising on decentralized risk types into broader operational risk policies and programs. + Experience in the financial services industry **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Risk **Primary Location:** United Kingdom-London-London **Other Locations:** United Kingdom-East Sussex-Brighton **Schedule** Full-time **Req ID:** 25009671