Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Manager, Collections

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led US healthcare collection team/s.

Responsibilities

In this role, you will be responsible for all the activities related to O2C domain

Validate the invoices billed and mapped with propensity to pay

Investigate discrepancies in the invoices and payments with disputes

Manage Order to Cash related to collections and dispute management, implement adhere to strategy

Interaction with end customers via Calls and Emails for collecting pass due amounts

Meeting collections numbers/targets (monthly/ quarterly/ yearly)

Dispute Handling related to invoice issues

Lead and participate in conference calls with internal/external stake holders from both operations, LDT, and other support functions.

Participate in governance meetings; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate help them to develop the process standards

Identify process improvement opportunities and drive implementation (Lean, digital, Six Sigma projects)

Timely and effective communication with internal departments for issue resolution and timely resolution

Qualifications we seek in you

Minimum Qualifications

B.Com graduation (MBA – Finance preferred)

Relevant work experience in Order to Cash

Preferred Qualifications/ Skills

Very Good Written and Verbal Communication skills

Proficient in MS Office applications, especially in MS excel

Prior experience with US Healthcare collections

Work Environment

Operate within a structured framework but is you are expected to be proactive and analytically independent in your own area of responsibility

Employment Type: Full-Time

Shift: [US Shift/Night Shift EST/EDT hours]

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.