The Manager of EPIC Clinical Applications leads a team of analysts that design, build, implement, support, and test multiple Epic applications including but not limited to the following:
· Provides guidance and act as a resource for other analysts, project managers, and consultants
· Develops and maintains collaborative relationships with all stakeholders
· May lead and manage multiple projects within cross-functional and multi-disciplinary project teams
· Provides application team oversight and management to deliver IT services
· Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
· Acts as a focal point for communicating related system problems within the department and collaborates with other teams/vendors on changes, fixes, and updates
· Manages the release process for applications which includes effective department wide and end user communication
· Negotiates resolution of conflicting requirements across the agencies and/or departments
· Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
· Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development;
· Addresses individual staff performance problems as needed
· Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
· Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups

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