Manager Patient Care - Medical Unit **MercyOne** 1 Positions ID: TRHEUS00595136MERCYO Posted On 06/13/2025 **Job Overview** **Employment Type:** Full time **Shift:** Day Shift **Description:** As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below: Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Core Values: • Reverence: We honor the sacredness and dignity of every person. • Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable. • Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all. • Justice: We foster right relationships to promote the common good, including sustainability of Earth. • Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. • Integrity: We are faithful to those we say we are. Manager - Medical Unit **ESSENTIAL FUNCTIONS:** 1. Responsible for the clinical practice within the department. + Assures safe, effective delivery of clinical services. + On a daily basis, demonstrates own presence or involvement in department. + Rounds and interacts with physicians, staff, patients, families and customers. + Available to problem solve, support and assist the team. + Upholds clinical practice standards and guidelines. + Explores opportunities to improve clinical outcomes and takes action. + Keeps self updated and current with new trends and technology related to clinical specialty, areas of responsibility, leadership and management. + Monitors staffing pattern that supports effective clinical services within established budget parameters. + Assures operations are responsive to changes in coding, billing and reimbursement. 2. Based on principles of growth and development, provides care appropriate to the age related needs of the patients served on his/her assigned unit, which may include: Birth-28 days: Neonate 1-18 Months: Infant 18 Mo-3 Yrs: Toddler 3-6 Yrs: Pre-School Aged 6-12 Yrs: School-Aged 12-18 Yrs: Adolescents 18-65 Yrs: Adults 65+ Yrs: Geriatrics + Collects, analyzes, interprets and applies age-specific data. + Performs tasks/procedures, uses equipment in an age appropriate manner. + Communicates and works with others in an age appropriate manner. 3. CQI. + Develops, implements and monitors a Quality Improvement Plan that is reviewed and revised annually or as needed for CQI. + Responds to customer complaints within 24-48 hours. + Follows up on incident reports and takes immediate action to events of major consequences. + Documents and takes action within 24 hours on potentially compensable events (i.e., accidents, professional errors, etc.). + Documents and reports unsafe conditions. + Demonstrates compliance with all licensing, accrediting, certification, and/or legal requirements. 4. Communication/ leadership. + Assures actions and decisions are consistent with the Mission, Vision and Values. + Works cooperatively with physicians, volunteers, employees and other NEIA personnel. + Adapts current operations to the changing needs of customers, families, physicians, employees and the community. + Keeps director / CNO informed of programs, problems and issues. + Resolves problems independently as appropriate. + Communicates to staff all relevant information; holds periodic communication meetings and ensures records are kept. + Adheres to existing policies and procedures; assists in developing policies and procedures that are consistent with regulating agency guidelines and MercyOne mission and philosophy. + Promotes and adheres to the elements of the Corporate Compliance Program. + Manages change by educating team members to accept and acknowledge change, leading others through it with enthusiasm. + Actively listens and often helps others to deal with stress and stressful situations. 5. Team Development. + Selects competent staff at a level consistent with need, in a timely manner. + Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented. + Delivers objective and honest feedback, giving credit when deserved. + Completes annual competency assessments on or before due date. + Administers and documents disciplinary action as appropriate. + Encourages staff development (i.e., assesses needs, assists in development of education plan). + Spreads enthusiasm and brings enjoyment to the workplace. + Facilitates team discussion toward positive solutions. + Maintains an acceptable turnover rate. 6. Budgeting. + Prepares/contributes to an annual budget that is congruent with goals and objectives. + Maintains acceptable level of expenditures consistent with budgeted amounts. + Adjusts utilization of staff and materials to actual workload. + Makes decisions about and effectively coordinates the use of all resources (people, materials, time) to achieve maximum productivity. 7. Adheres to all safety, infection control and colleague health policies and procedures. + Attends required safety programs. + Appropriately and consistently uses the personal protective equipment required of the job. + Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations. + Reports and removes unsafe equipment/furniture. + Asks for assistance when needed to assure safety for all involved. + Maintains a safe working environment and practices safe working habits. 8. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. **MINIMUM QUALIFICATIONS** **(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED):** + BSN or actively completing BSN degree within 3 years of offer acceptance. + Minimum 5 years nursing experience; 3 years’ experience in nursing leadership. + Current Iowa RN license. Active IL RN license if working in IL. + BLS. + ACLS. + Mandatory Reporter. + High language, high math, high reasoning ability. + Personal computer. + Ability to work with diverse groups of people. Ability to work under pressure. Ability to be diplomatic. Strong leadership and teambuilding skills. Ability to prioritize and delegate. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Primary Contact 1682448195899 Jessica Schleuning Talent Acquisition Partners, Human Resources 563-589-9671 Phone Phone Phone 563-589-9673 Fax jessica.schleuning@mercyhealth.com Email True True True **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time **Qualifications** Education High School/GED Company ID 1154 Job REQ # TRHEUS00595136MERCYONEENUS \# Positions 1 Start Date 20250613 End Date 20250803 Featured Job TH Ad TH Comments **Similar Jobs** Optometrist - Competitive Base Compensation + Rel Medical Associates Direct Support Professional (PRN) Hillcrest Family Services Urology Physician - Finley Hospital Dubuque, IA UnityPoint Health Finley Hospital Interventional Cardiology - Physician - Dubuque, I UnityPoint Health Finley Hospital Occupational Therapist-Inpatient UnityPoint Health Finley Hospital Full-time Dentist Crescent Community Health Center Part-time Dentist Crescent Community Health Center Licensed Mental Health Therapist (LMHC, LISW, LMFT Medical Associates Direct Support Professional Hillcrest Family Services Therapist Hillcrest Family Services **Share this Job** MercyOne **About the Company** MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home. MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year. The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019. MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.