About the Role: Fever is looking for an experienced and strategic Partner Support Manager to lead and scale our GH Partner Support team — a global, multilingual, 24/7 operation supporting thousands of event partners on our marketplace. This team is the backbone of operational excellence for permanent and stable experiences, ensuring fast, high-quality, and partner-centric customer service.
This is not a sales or account management role — it's an operational leadership position with high visibility and impact. You will build scalable support processes, lead a global team, and act as the operational voice of our partners, ensuring issues are solved, feedback flows, and performance improves.
What You'll Do: Lead the global GH Partner Support function, responsible for all inbound support from our event partners across verticals (permanent attractions, immersive experiences, exhibitions, etc.) Define and implement a tiered, multilingual support model (Tier 1, Tier 2, After Hours) Own the design and rollout of Zendesk-based workflows, macros, triggers, and routing for optimal efficiency Hire, coach, and scale a distributed support team (representatives, specialists, QA, trainers, supervisors) Define KPIs (CSAT, FCR, SLA, resolution time) and establish a performance monitoring system Align with Partner Management, Product, and Ops to escalate and resolve structural issues Represent partner support in strategic forums and cross-team initiatives Drive a culture of continuous improvement, automation, and knowledge-sharing (KCS methodology)

Benefits & perks

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Opportunity to have a real impact in a high-growth global category leader 40% discount on all Fever events and experiences Health insurance Home-office friendly Responsibility from day one and professional and personal growth Great work environment with a young, international team of talented people to work with!