Job Summary: Manages the operations of staffing and reporting office through such activities as budget planning and position control, personnel administration, training, communications and workflow procedures. Oversees day-to-day activities in accordance with regulations and cost containment efforts. Identifies, coordinates, and implements projects/programs to improve the quality and cost-effectiveness of operations. Resolves complex problems, many of which do not have easily definable solution. Essential Responsibilities: + Develops short- and long-range departmental goals and objectives that are in alignment with department goals. + Collaborates with project managers and directors on development of scheduling and staffing plans. + Understands and communicates financial impact of staffing/scheduling options to appropriate audiences working closely with the Financial Team and Project Management Office. + Develops operating and customer service procedures for the fast-paced staffing office environment. + Identifies service and operational problems and issues; provides project management support to identify, research, develop and implement solutions. + Coordinates multiple projects, orchestrates meetings, and develops timelines. + Manages and maintains staffing system including utilization of standard codes and reports. + Ensures the quality of the data within the staffing system. + Ensures that workload data is obtained from the units each shift and documented accurately and within the given timelines. + Works collaboratively with the Management to ensure that staffing matrices are current and used appropriately. + Manages work with supplemental staff vendors in order to procure registry and traveler staff as needed. + Maintains accurate and complete files and records on supplemental staff. + Ensures accurate and timely submission of Produces and monitors management information reports on a daily, weekly, and monthly basis including the daily productivity report. + Reviews staffing performance. + Recommends solutions to problems. + Takes corrective action when needed. + Ensures that Payroll system is maintained with timely data and is consistent with staffing/project hours data. + Establishes partnerships with other departments. + Provides consultation to project teams working on region-wide and/or inter-regional projects. + Resolves problems and complaints from client departments, other managers, and other areas. + Ensures compliance with organization policies/procedures and regulatory agencies. + Effective utilization of personnel, materials, space and equipment; and effective customer service. + Recommends and implements internal policies and procedures. + Interprets and applies company policies/procedures. + Manages the budget to meet the fiscal goals for payroll and non-payroll expenses. + Performs financial and staffing analyses. + Advises management of serious variances. + Recommends and implements solutions. + Supervises staffing and reporting office personnel. + Provides human resources support including managing the hiring process, salary determination, competency assessment processes, and performance evaluation processes. + Direct the units participation in diversity employment programs. + May compile statistics and produce reports (EEO/AA) for HR and management. + Promotes a team environment and provides work direction and guidance including coaching. + Facilitates and administers training and educational programs, such as professional development, systems training and train-the-trainer programs. + May conduct training sessions. + Edits/produces any organizational unit communications, such as newsletters and directories. + Represents the staffing and reporting office on administrative matters. Basic Qualifications: Experience + Minimum five (5) years of experience managing a multi-disciplinary staff of professionals, technical and non-exempt employees. + Minimum three (3) years of experience in day-to-day staffing. Education + Bachelor's degree in business administration or other relevant field OR four (4) years of experience in a directly related field. + High School Diploma or General Education Development (GED) required. License, Certification, Registration + N/A Additional Requirements: + Solid analytical skills in terms of productivity reports, budget variances, and staffing ratios. + Familiar with staffing systems. + Experience developing education and training programs. + Experience with budget management and development. + Experience and knowledge of procedures/policies/regulations of staffing. + Ability to adapt to constantly shifting priorities in managing a wide array of projects; team player, tactful, and diplomatic. + Demonstrated excellent interpersonal skills. + Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: + RN preferred. + Master's degree preferred. + Medical Assistant or LVN preferred. COMPANY: KAISER TITLE: Manager Operations Support LOCATION: Bellflower, California REQNUMBER: 1371220 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.