Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job overview and responsibilities
The Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility
Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffingMonitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed toCreate hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environmentMaintain thorough situational awareness about any events that may impact gating and parking plansMake tactical decisions as needed and escalate significant operational challenges to the SOC shift managerProvide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agenciesPrimary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level eventsWork with all stakeholders to ensure accurate flight following (FLIFO) information is maintainedResponsible for supporting the station safety culture through strategic communication and engagementResponsible for coordinating analysis and communication of field conditions during irregular operationsResponsible for partnering with local station and Network Planning in developing future flight schedules
Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job overview and responsibilities
The Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility
Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffingMonitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed toCreate hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environmentMaintain thorough situational awareness about any events that may impact gating and parking plansMake tactical decisions as needed and escalate significant operational challenges to the SOC shift managerProvide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agenciesPrimary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level eventsWork with all stakeholders to ensure accurate flight following (FLIFO) information is maintainedResponsible for supporting the station safety culture through strategic communication and engagementResponsible for coordinating analysis and communication of field conditions during irregular operationsResponsible for partnering with local station and Network Planning in developing future flight schedules
What’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceProven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performanceAbility to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airlineProven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performanceAble to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisionsStrong interest and desire to develop training skills and knowledgeExcellent communication and interpersonal skills, with the ability to engage and connect with diverse learnersOrganized and detail-oriented, with the ability to manage multiple tasks and prioritiesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):Extensive knowledge of operations, management and logistics2 years of airline management experience1 years of leadership experience with managing of projectsExperience in schedule design and schedule planningExperience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programsAbility to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceProven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performanceAbility to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airlineProven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performanceAble to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisionsStrong interest and desire to develop training skills and knowledgeExcellent communication and interpersonal skills, with the ability to engage and connect with diverse learnersOrganized and detail-oriented, with the ability to manage multiple tasks and prioritiesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):Extensive knowledge of operations, management and logistics2 years of airline management experience1 years of leadership experience with managing of projectsExperience in schedule design and schedule planningExperience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programsAbility to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities