With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Manager of Volunteers

Southside Medical Center in Petersburg, Virginia

Full Time, Days

I. PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION:
Provides support to the Volunteer Director in all aspects of the Volunteer Services Department with a focus on recognition and special events. Provides assistance with special programs and projects that coordinate with the volunteer department. This position acts as a liaison between various hospital departments and volunteers. Duties include supervision of 300+ volunteers and assuring continuous quality improvement in areas of responsibility. Other essential aspects include, but are not limited to, recruiting, interviewing, training, scheduling, orientation and reorientation of all volunteers.

II. EMPLOYMENT QUALIFICATIONS:
1. Previous work experience and/or training in a volunteer organization is desirable.
2. Previous customer service experience with exposure to a variety of customers is required.
3. Ability to work independently with little supervision.
4. Ability to plan and coordinate special events for 12 to over 300 participants to include social gatherings, retreats, conferences and recognition events.
5. Analytical thinking combined with creativity in order to improve existing programs and special events as well as develop new programs.
6. Familiarity with office technology and equipment, with an emphasis on personal computers and software.
7. Communication and training skills to effectively train and manage large groups of people.

III. ESSENTIAL JOB FUNCTIONS:
Functions of this job may include but are not limited to the following:
1. Prepares recruiting packets. Plans and participates in Open
Houses/Fairs.
2. Screens, interviews, and selects prospective volunteers. Develops
volunteer position descriptions.
3. Delivers orientation and re-orientation programs for all volunteers.
4. Develops training materials for each volunteer placement and
assists with continual training for all volunteer positions.
5. Ensures that current volunteer placements are functioning with expected
excellence. Makes assignments based on department strengths as well as hospital need.
6. Provide regular events/activities throughout the year to reward and recognize volunteers.
7. Participate in the planning and implementation of activities during National Volunteer Week and at the Volunteer Awards Ceremony.
8. Develops new programs, projects and volunteer opportunities for the department in the area of continuous quality improvement.
9. Maintain and update files on all volunteers, as well as purge and / or store all inactive volunteer files. Maintains volunteer database.
10. Schedule and coordinate volunteer assignments to ensure volunteer
coverage up to seven days a week and up to 12 hours a day.

11. Maintains inventory for department supplies.
12. Monitor volunteer performance through staff evaluations and personal
observation and counsel/coach volunteers as necessary

IV. OTHER FUNCTIONS
1. Supervise Volunteer Services Department in absence of its Director.
2. Assist in the acknowledgment of all donations to the department.

V. WORKING CONDITIONS
Normal office environment with little or not exposure to excessive noise, dust, temperature and the like.

VI. BON SECOURS MISSION, VALUES, CUSTOMER ORIENTATIONS AND
CONTINUOUS QUALITY IMPROVEMENT FOCUS
It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.
All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer, treating each patient, staff member and community in a dignified manner with respect, kindness and understanding and subscribing to the organization’s commitment to quality and service.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com