**Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)** **2. If you already have a Candidate Account, please Sign-In before you apply.** **Job Description:** Leading the Technical Support team within the Broadcom’s Payment Security Division comprising of subject-matter experts on topics that range from monitoring and alerting, application and platform resiliency, to credit card industry standards and regulations. What You Do: + Manage, develop, and mentor a team of Technical Support Engineers with constant focus on service availability and reliability. + Liaise with cross-functional teams (Sales, Customer Success, Engineering, Product, and more) to tackle urgent matters, strategic initiatives, and to implement workflow improvements that help ensure overall operational efficiencies. + Assist with incident response during outages as an escalation point, communicating with customers and providing info to internal teams. Drive innovation based on insight gained from retrospectives of incidents. + Improve on case management lifecycle to meet and exceed key performance indicators + Conduct one on one meetings at a regular cadence with team members to provide constructive feedback and skills development. Who You Are: + Technologist at heart with a continuous desire to learn current infrastructure and monitoring solutions and technologies + A critical thinker who defaults to a client-centric approach and uses data to make informed decisions + Passionate about people management and mentorship with previous experience leading a team + Experienced in successful implementation of process and procedure + Self-motivated, detail-attentive, and have a desire for continuous learning and improvement + Able to think creatively about a wide variety of challenges. + Experience working in a Support Engineering or adjacent function within an enterprise technology environment What you know: + Monitoring and Alerting Frameworks - Openseach / Kibana / Grafana / Prometheus / Spectrum NetOPS + API Management - Microservices / API Contracts / Authentication and Authorization + Network Architecture - Network tracing / Firewall and Load Balancer fundamentals + Database - Structure / Query language + Virtualization technologies - VMware ESX / VMware Tanzu / Container based technologies - Docker/Kubernetes + Development Process and Procedures - CI/CD pipeline / Code repository + KCS (Knowledge-Centered Service) methodology Bonus points: + Formal education and/or training in management skills or strategies + Knowledge of current infrastructure and monitoring solutions and technologies + CS or Engineering degree **Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.** **If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.** Welcome! Thank you for your interest in Broadcom! We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions. For more information please visit our video library (http://www.broadcom.com/videos) and check out our Connected by Broadcom (https://www.broadcom.com/support/resources/video-webinar-library?channel=5c9658f7c1d34eca91c6cc16178e5b1b&video=7d72b04ea50046a394e682fab640ce20) series. Follow us on Linked In Broadcom Inc (https://www.linkedin.com/company/broadcom) .