We are currently recruiting for a Manager of Platforms to join our team remotely in Canada. This remote role combines managerial responsibilities with client service management. The successful candidate will assist the management team with project strategies, manage day-to-day Platforms business, and act as a liaison between clients and internal teams. They will ensure quality control, manage KPIs, and support the implementation of platform solutions and client programs.

Bachelor’s degree in business administration, insurance, or related field.Minimum 1 year in claims or call center operations.Minimum 2 years functional/technical experience in an insurance or risk management environment.Working towards CIP designation and maintenance of probationary adjusting license would be an assetStrong leadership and motivational skills.Excellent verbal, written, and interpersonal communication.Effective conflict resolution and time management.Knowledge of loss adjusting and reservingProficiency in MS Office and CMS software. Strong organizational and analytical skills.Team player with initiative and follow-through.Experience or understanding of technology processes including Ring Central and other call center technologies.

 

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Manage, coach, and mentor client service managers.Oversee daily call center client and Contractor Connection inbox, including Teams chats and queues.Collaborate with Operations Support for Contractor Connection, Call Center and Platform Digital SolutionsHandle client escalations and monitor client inboxes.Coordinate and monitor client and vendor activity and billing.Onboarding of new clients and managing workflows.Maintain and review client profiles and ensure account compliance.Participate in client presentations and meetings.Cross-selling and new sale identification support.Assist with strategy implementation and suggest process improvements.Identify business opportunities.Assist with program implementation.