Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

Job Description

An individual who leads by example through their behaviours and professional approach to work. Inspiring team members to drive for results to maximise the impact of cash flow into the business. Is seen as the point of contact for the team, to coach and mentor, whilst being sought as an expert on the system, process and vision of the function.

Key Responsibilities:

Team Management and Development

Accountable for the coaching and management of Business Operations Associates, whose primary function is cash collection and the management of accounts receivableAccountable for the professional development of individuals in the Business Operations Associate roleResponsible for delivering business communications, through the provision of timely feedback and weekly/quarterly performance evaluationsSet goals and objectives for the Business Operations Associates to align with the business and drive quarterly team targetsAccountable for the delivery of all training required to direct reportsSupports and participates in designing, implementing and enforcing policies and procedures, as well as streamlining effective standard operating procedures across multiple regions and brandsRecruit new talent as required through interviewing and selection of candidatesBuilds a team of highly proficient Business Operations Associates to be subject matter experts for your business area

Business Acumen & reporting

Oversee and ensure operational compliance to policies and procedures, and identify best practice operating processesResponsible for process improvement, the development and implementation of new processes and project deliveryUnderstand the wider impact on the business when making decisionsKnowledgeable in key systems and processes in order to drive results across the teamHold regular business information team meetings to obtain up to date information on client account operationsAssist in the forecasting and budgeting processesAnalysis to include but not limited to status of accounts, recovery report, high risk, resource to client account category ratio, headcount reporting, unbilled reporting, cash items and project reporting

Customer Focus & Technical Capability

Responsible for the provision of the highest level of customer service to all Business Operations stakeholdersincluding our prized external customersBe knowledgeable of key systems and processes in order to assist the business in accomplishing company goals.Escalation point and support liaison for customersBe proactive in solving complex client requirementsPrimary contact and account manager for a selection of our clients (our portfolio includes a multitude of FTSE 100 companies and global businesses)Develop and nurture strong partnerships with leaders within the organisation, be their point of escalation when issues arise

Qualifications

• Previous exposure supervising or managing a team required
• Strong knowledge of Excel required
• Previous experience of working within a credit control/billings would be advantageous

Behaviours
• Impeccable communication – written and oral
• Demonstrable problem solving skills – eagerness to work through complexity and uncertainty
• Adaptable – ready and willing to move the business forwards through change
• Fair, open and honest demeanor
• Strong work ethic
• Results driven

Skills
• Proven coach, trainer and team builder
• Ability to evaluate and balance workload of others, both teams and individuals
• Effective time management
• Superb organisation skills

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.