**Job Description** This position **Manager - Operational Risk & Resilience Oversight** role reports directly to the **Head of ORRO Governance & Risk Program Oversight** , with matrix reporting to the **Asia Regional Operational Risk Management team** . This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks. The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements. **Key Responsibilities:** + Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners. + Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely. + Evaluate and recommend new controls where gaps have been identified + Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines + Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans. **Required Qualifications:** + **Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management** + ​Strong understanding of operational processes, risks, and controls. + Broad knowledge of financial services and insurance business, along with related products. + Experience with independent control design assessment and evaluating operating effectiveness. **Preferred Qualifications:** + Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills. + Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations. + Results-oriented with a focus on quality, delivering value, and strong attention to detail. + Ability to balance priorities and meet deadlines. + Solid written and oral communication skills. + Strong influencing skills to build effective relationships within and across divisions. + High proficiency in MS Office Products and data analytics tools is a plus. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido