🍔🚀 Manager of Enterprise IT / Help Desk
Location: San Diego, CA (Hybrid role must be based near the office)
Team: Global IT & Cybersecurity
Type: Full-Time
At Tillster, we power the digital guest experience behind the world’s biggest restaurant brands — think ordering, loyalty, personalization, and more. We connect millions of people to their favorite food, wherever they are. If you've ever ordered tacos from your phone or earned points for that third coffee of the day — yeah, that might've been us.
We're growing, and we’re looking for a Manager of Enterprise IT / Help Desk to help scale and support the internal systems that keep Tillster running smoothly across continents. You'll lead IT support, champion efficient workflows, and help shape a next-gen help desk experience for a global hybrid team.🎯 What You’ll Do
💻 Help Desk Leadership (40%)Build and lead a small-but-mighty IT team across San Diego, Los Angeles and PortugalBe the friendly, technical face of IT to our internal teams, greet and assist Senior Leadership Team and visiting clientsTriage, track, and tackle escalated help desk tickets like a proImplement smart processes to make the team faster, friendlier, and more efficientPartner on network activities and rollouts across the organizationManage work assignments and commitments, meets deadlines, and effectively communicate the status of assigned tasks.Ability to work as part of a larger team.  Work across teams to ensure consistent processes are followed and cross functional projects are completed.  Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutionsAbility to proactively propose enhancements and process improvements for Help Desk and Enterprise IT. 📊 Project Management & Reporting (15%)Plan and manage IT projects and internal initiativesDeliver clean documentation, clear communication, and concise reporting on critical data points related to IT, Vendor Management and Help Desk programs.Coordinate meetings, timelines, and status updates — and keep everyone alignedProject manage team and associated project.  Organize internal meetings and tasks.Provides timely triage of technology issues that are owned by IT.  Document IT systems, procedures, and processesConduct training for staff on tools and technology usageManager of Enterprise IT will report to the Head of Cyber Security

🔐 Identity & Access Management (20%)Oversee joiner/mover/leaver workflows and ensure least privilege access across the boardConduct periodic Active Directory and Exchange auditsPartner with the Cybersecurity team to maintain compliance and awarenessOversee I&AM processes, which include automated processes.Help conduct AD reviews on regular and adhoc basis.   Ensure new joiners, and PAN users have been provided appropriate (least privilege) access. 🛠️ Asset & Facilities Support (15%)Support hardware, software, and network troubleshooting (Mac, Windows, Linux)Maintain IT inventory and ensure systems are up to date and secureSupport trade shows and our European kiosk lab team (yep, we do kiosks too)Help deploy and decommission enterprise appsThe Manager of Enterprise IT will be required to travel to at least one trade show, so as to learn about Tillster business operations and have first-hand knowledge in what his/her direct reports are involved.Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructureOversee system upgrades, software rollouts, and routine maintenanceAssist with new deployments / decommissions of Enterprise IT applications.The Manager of Enterprise IT will be required to travel to at least one trade show, so as to learn about Tillster business operations and have first-hand knowledge in what his/her direct reports are involved.Help provide guidance to kiosk team as it relates to Kiosk Labs 🧠 What You Bring5+ years in IT support, infrastructure, data analytics, or help desk leadershipStrong knowledge of:Microsoft 365, Google Workspace, JAMF, IntuneActive Directory, scripting (Python, Java, PowerShell)Mac, Windows, and Linux environmentsExperience managing ticketing systems and leading small teamsBonus points for CompTIA, Microsoft, or Cisco certificationsClear communication skills — technical or not, you keep it humanSolid understanding of hardware, networking, operating systems, and common business applicationsStrong troubleshooting and interpersonal skill🚀 Traits That Make You Thrive HereYou lead by doing — sleeves rolled up, no egoYou're calm under pressure and curious by natureYou enjoy tinkering with tech and tightening up systemsYou get real joy from solving problems and checking off a to-do list🌍 Perks & Why Tillster?Global team working at the cutting edge of food + techFast-paced, friendly environment with smart, humble teammatesHybrid flexibility in sunny San DiegoThe chance to own your domain, build cool stuff, and grow your careerReady to support global innovation from the inside out?
Apply now and help us keep Tillster running like a well-oiled machine.
The Interview Process
1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Head
3. Cyber Security Team Interview
4. Final interview with our Head of Data Science and our Head of Sales and Account Management  

Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Compensation & PerksBase Salary: $110,000–$140,000Benefits: Medical, dental, vision, FSA, EAP, and moreEquityTime Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidaysRetirement: 401(k) eligibility from Day 1Learning: Tuition assistance, Udemy Learning access, development opportunities
 The Fine PrintHybrid Role must be based in San Diego Local candidates preferredNo visa sponsorship availablePrincipals only, no agencies or cold calls plea
 

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals. Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. Drive Results: Focus on achieving tangible outcomes and delivering high performance. Own It: Take responsibility for your actions and the success of your work. Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/

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Tillster cares about the safety of all our employees—even those we’ve yet to hire

RECRUITMENT FRAUD WARNING
We want to help you stay safe during your job search. Tillster will never:

Request personal/financial information during recruitment Require payment or fees Ask for sensitive PII before a formal job offer Collect information via email or phone (only through secure channels) Extend offers without in-person or virtual interviews

Red flags: All official communications come from @tillster.com addresses only
Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.