By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** The Identity and Access Management organization within Takeda is looking for a Lead of Directory Services. The role is responsible for directing engineering and service delivery for Takeda’s on-premises Active Directory domains and related services, and Takeda’s Azure AD tenant. The position leads operations and infrastructure components, provides escalation support, coordinates 3rd level support according to ITIL processes and Takeda's SOPs. As part of the Identity and Access Management team, the role reports to the Head of Directory Services. ACCOUNTABILITIES: + Leads all aspects of engineering and service delivery for Takeda's enterprise Active Directory, Azure AD, AWS managed AD and related directory services + Cultivates collaborative and growth-oriented culture in the Directory Services team and the Identity and Access Management organization + Engages with team members, peers, cross-team and cross-organizational stakeholders to deliver on organizational and Takeda’s mission and goals​ + Contributes to growing the Directory Services & IAM brand across Takeda + Supports the IAM organization with strategy, design, planning, and deployment of IAM solutions and capabilities + Embodies continuous improvement mindset by identifying opportunities for improving service design, delivery, reliability, and security + Monitors and reports performance of managed Directory Services and Azure AD + Leads team with data-driven decision making, a "security" first mindset, and seamless end-user experience conviction + Develops short-term/long-term plans and objectives for the services and supported technologies + Drives efforts towards modernization of the Directory Services and improving overall security, reliability, and stability + Deploys new services or changes following operations acceptance criteria and change management procedures + Leads operations of infrastructure components, provides escalation support, coordinates 3rd level support according to ITIL processes and Takeda's SOPs. + Solves or escalates incidents/requests and operating level breaches, validates operating level reports + Defines infrastructure service requirements and operations acceptance criteria for service development projects and external providers + Collaborates with counterparts from other functions, function groups and across regions. Ensures that service delivery in the function is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities, and tools are established, reviewed, and maintained. + Performs impact analysis of changes to functional groups globally + Supports the Head of Directory Services in developing a vendor management process in collaboration with indirect procurement + Delivers solutions in accordance with Takeda system development life cycle, policies, and ITIL guidelines + Ensures services are delivered in accordance with all applicable compliance requirements, i.e. SOX, GxP including Audit life-cycle + Monitors the market to gain knowledge and understanding of emerging technologies and trends, proposes measures to either improve existing capabilities or introduce new ones, lobbies for organizational support, and procures and implements enhancements + Oversees the consolidation of multiple legacy Active Directory domains + Supports Takeda’s digital estate transformation journey by eliminating digital debris and help evolve the directory services space from traditional on-premises platform to a cloud-based identity and access management platform **Locations** IND - Bengaluru **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time