JOB TITLE
Last Mile Manager | MAF Retail | Head Office Egypt

ROLE SUMMARY
The Manager – Last Mile Operations is responsible for contributing to the management of Majid Al Futtaim Retail’s eCommerce Last Mile operational performance to enhance customer experience in various MAF Retail Carrefour delivery propositions, improve our operational KPIs and ensure the continuous scaling of operational capabilities in our Last Mile operations whilst maintaining operational profitability.

ROLE PROFILE

Monitor daily performance of Last Mile operations KPIs such as on-time delivery, drop rate, cancellations, order-to-delivery TATs, across all delivery verticals for the assigned countriesSource new vendors for all markets for all delivery verticals and conduct end-to-end vendor onboarding by preparing a cost comparison tender, service SLA comparison, study impact on CPO. Ensure leadership alignment and discuss clauses on contract with aProvide last mile support for new store launches in existing countries and new country launchesLeverage Customer experience data such as NPS/Complaints etc. to drive cross-country improvement initiativesContribute to the review and update of the Last Mile Operations function policies and procedures related and ensure it is implemented and reported on as a part of the policies and procedures for the Last Mile Operations functionSupport on performing regular audit of various processes and databases for the Last Mile Operations function in order to identify gaps and risks, and propose corrective actionsCollaborate with country teams and help with last mile readiness for special events like Ramadan, Black Friday sale etc. and share country readiness summary with managementPerform capacity planning activity for the assigned country to accurately match the forecasts for each business model

REQUIREMENTS

Bachelor’s degree in supply chain management/ Business Administration with emphasis in Management6+ years of experience in e-Commerce Grocery managing e-Commerce last mile operations development and/or implementation with experience in Product DesignAble to understand technical opportunities and easily translate them into product requirement; Exceptional product management and business strategy planning skills; Strong Quantitative and Analytical skillsSound knowledge of e-Commerce ecosystem and value chain from both a business and a technical standpointStrong leadership and people management capabilities

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.