New Delhi, Delhi, IN
4 days ago
Manager - L1 Support - NZ & EZ

·  Training to ISP\:  Training existing and new ISPs on product understanding, product handling and key applications.

·  Development of STC trainers\: Conduct Train the trainer program for STC. Help them prepare training modules.

·  Development of local service centers\: Co-ordinate for appointment, training of service centers & specific support needs of service centers.

·  Conduct application meet.

 ·  Application support\:

o  Prepare technical guidelines for fan, pump, compressor, crane CT, LT, Hoist; conveyor, etc

o  Prepare guidelines on use of various communication protocols in Drives & PLC.

o  New application development in close working with Sales / ISP.

·  Product presentations and demonstration at End users, OEMs & consultants.

·  Support to sales & service\: Help in project specification compliance.

Competencies\:

·  Experience in site execution of automation projects involving VFD, PLC, HMI & SCADA and hands-on experience on programming software of PLC & SCADA.

·  Should have worked as individual and also as a part of cross Function Team

·  Strong verbal and written communication skills to effectively collaborate with stakeholders and document processes.

·  Excellent troubleshooting skills and ability to work under pressure.

Critical Knowledge

 

Market and Environment

 

Awareness of industrial automation market trends (Country) especially related to VFD, PLC & HMI. Domain Knowledge of major verticals, F&B, MMM, WWW, Petrochemicals and application within the segments.

Understanding customer requirement

Understanding of competiton

Technical and Professional

Industrial Automation System, Software solutions, Industry segments

Industrial Applications Knowledge

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