Job overview and responsibilities

The Manager – IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United’s employee software. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.

Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners and IATA industry standards in shared workstation hardware and software(s).Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and impactful teamEffectively handle and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goalsEnsure technology solutions align with architectural and evolving security standardsCollaborate with senior business and technology leaders to drive important initiativesPlan project staffing, forecast budget, and communicate progress to senior IT and Business leadershipCoordinate operational impact troubleshooting sessions, build documentation and user stories for enhancementsManage Common Use lab space for testing, troubleshooting, and vendor certification readiness, including the addition of new vendor’s equipmentCommunicate across 30 internal application teams and many external stakeholdersReport status risks for execution to leadership with limited oversight

Job overview and responsibilities

The Manager – IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United’s employee software. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.

Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners and IATA industry standards in shared workstation hardware and software(s).Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and impactful teamEffectively handle and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goalsEnsure technology solutions align with architectural and evolving security standardsCollaborate with senior business and technology leaders to drive important initiativesPlan project staffing, forecast budget, and communicate progress to senior IT and Business leadershipCoordinate operational impact troubleshooting sessions, build documentation and user stories for enhancementsManage Common Use lab space for testing, troubleshooting, and vendor certification readiness, including the addition of new vendor’s equipmentCommunicate across 30 internal application teams and many external stakeholdersReport status risks for execution to leadership with limited oversight

What’s needed to succeed (Minimum Qualifications):

Bachelors degree4 years of application delivery and life cycle management experienceConsistent record of ownership and successful deliveryStrong planning, task creation, delegation, and organizational skillsStrong verbal and written communication skills and the ability to clearly outline communication ideas to a variety of technical and non-technical audiencesExceptional analytical, problem-solving, and decision-making skillsAbility to quickly triage and drive the resolution effort for production support situationsPassionate about the growth, development, and success of team membersMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionUp to 15% travel required, from Chicago location

What will help you propel from the pack (Preferred Qualifications):

Airline industry knowledge or experienceExperience with Common Use Terminal Equipment (CUTE) or Common Use Passenger Processing Systems (CUPPS)Experience working with operations/business critical, high-availability systemsApplication management in a mix of cloud and on-prem infrastructureFamiliarity with network operations connectivity (IP address, host name or DNS)

What’s needed to succeed (Minimum Qualifications):

Bachelors degree4 years of application delivery and life cycle management experienceConsistent record of ownership and successful deliveryStrong planning, task creation, delegation, and organizational skillsStrong verbal and written communication skills and the ability to clearly outline communication ideas to a variety of technical and non-technical audiencesExceptional analytical, problem-solving, and decision-making skillsAbility to quickly triage and drive the resolution effort for production support situationsPassionate about the growth, development, and success of team membersMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionUp to 15% travel required, from Chicago location

What will help you propel from the pack (Preferred Qualifications):

Airline industry knowledge or experienceExperience with Common Use Terminal Equipment (CUTE) or Common Use Passenger Processing Systems (CUPPS)Experience working with operations/business critical, high-availability systemsApplication management in a mix of cloud and on-prem infrastructureFamiliarity with network operations connectivity (IP address, host name or DNS)