As the Manager IT, Infrastructure & Operations Processes Alignment and Communications, you will be responsible for driving global excellence and consistency for all processes required and performed by the IT Infrastructure & Operations organization. The goal is to drive harmonization of the performance by promoting the right processes in all aspects of the team's work.
This role also encompasses all communications required by and from the IT Infrastructure & Operations organization, targeting both our external consumers (Business Units and Corporate entities) and our internal IT Infrastructure & Operations organization members.

In This Role, Your Responsibilities Will Be:

To grow a solid Process Management framework, including visualization of all required processes together with accurate status on the development achievement progress. To proactively collaborate with relevant process owners and subject matter authorities in all organizations to align the process content with industry-standard methodologies and bring efficiency and productivity gains. To develop a comprehensive Communication framework, including both communication with our consumers and internal communication with the IT I&O organization. To use all communication channels to drive programs and initiatives that promote the adoption and consistency of IT I&O values throughout the Global IT I&O Team, focusing on IT I&O values, Build Space, Empowerment, and Customer Service orientation. To develop the team under their responsibility: manage performance and objectives and promote the right engagement culture. To contribute to the overall process excellence team budget, by providing accurate inputs on potential costs for travel, training, projects, tools, or change of staff.

Who You Are:

You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You are a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.  

For This Role, You Will Need:

Demonstrated ability within an Infrastructure & Operations function, Finance function, or General IT, minimum of 5 years Proven experience with process Management principles and standards.  Proficiency in English is a must. Proficient in collaborating with various partners on a worldwide scale.

Preferred Qualifications that Set You Apart:

University degree in a related field (IT, Engineering, Communications, Business) or equivalent experience. Master’s Degree or MBA – would be considered an advantage.  Good understanding of the Emerson Infrastructure and its particularities, as well as the processes, procedures, and protocols to be followed in different instances. Skilled in using the MS Office Kit and other internal tools and data management systems (Oracle, My IT, Power BI).

Our Offer to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results!