We are seeking a talented individual to join our Operations team at Marsh.  This role will be based in Austin, Texas.   We are open to candidates who wish to relocate.   This is a hybrid role that has a requirement of working at least three days a week in the Austin, TX office.  As a key leader within the Business & Client Service insurance operations organization, you will drive strategic initiatives to optimize placement and policy processes, ensuring alignment with organizational goals and regulatory standards. You will oversee process governance, policy compliance, and operational excellence, fostering continuous improvement and innovation across the enterprise. 

We will count on you to:

- Develop and implement strategic frameworks for placement and policy operations to enhance efficiency and compliance

.- Lead cross-functional teams in process governance and optimization, ensuring adherence to industry standards and regulatory requirements.

- Provide strategic guidance on process improvements, policy review, and market trend analysis.

-  Spearhead the analysis of operational data and translate insights into actionable strategies for service excellence and cost efficiencies.

- Collaborate with senior leadership to establish and monitor KPIs and SLAs.

- Manage stakeholder engagement and promote buy-in for strategic initiatives.

-Lead initiatives related to regulatory compliance, legislative changes, and industry best practices ensuring proactive adaptation and risk mitigation.

-Champion integration of innovative technologies and process automation to enhance operational agility and client experience.

- Mentor and develop high-performing teams, cultivating leadership capabilities aligned with strategic priorities.

What you need to have:

- Proven experience in insurance operations, process governance, and policy compliance

.- Strong leadership skills with experience managing cross-functional teams.

- Demonstrated ability to drive process improvements and operational efficiency.

- Excellent communication and stakeholder management skills.

What makes you stand out:

- Experience with regulatory compliance and industry best practices.

-Experience working in a heavy matrixed environment.

- Background in integrating innovative technologies and process automation.

- Track record of mentoring and developing high-performing teams

- Experience with Strategic alignment of operational processes with organizational goals and regulatory frameworks.
- Data-driven decision-making supporting continuous process enhancement.
- Successful execution of operational initiatives that improve efficiency, reduce costs, and enhance customer satisfaction.
- Experience with Strengthening stakeholder relationships through transparent communication and strategic engagement.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.