Job Title:

Manager II training

Job Description

 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Represent Concentrix in client calls and calibrations.Planning of Ramp & Backfill batches.Client Interaction with clear viewValue Add to the client from the process improvement standpoint.Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps.Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)Responsible for managing retention during training across New Hire batchesManage/create process SOPs and training refreshersDrive C-Sat & E-sat initiatives to add value to the Process and customerSupport administrative tasksManage training MIS for classes and other related training workInterdepartmental coordination & communicationShould be able to contribute to process improvements and innovation in the training functionUpdate oneself regularly with Company policies & report any Security Incident that is observedKeep Company’s and Customer information confidential and not disclose to unauthorized individuals and outsidersWilling to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope.

Key Skills and knowledge:

Excellent communication skillsFluent in EnglishProficient in MS OfficeWorking Experience in the Travel Industry (Preferred)Good people management, Interpersonal skills and TeamworkContinuous Process OrientationAbility to prioritizeAbility to meet deadlinesDetail orientedAbility to work under pressureTime Management

Qualification:

Graduate

Disclaimer

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr

Language Requirements:

Time Type:

Full time

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